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unable to delete archive mails

Discussion in 'E-mail Discussions' started by crazyaboutlinux, Apr 23, 2014.

  1. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    Hello,

    We are unable to delete archive mail folders using any webmail, Squirrelmail, Roundecube OR horde.

    is it cpanel archive bug or what ?? why archive emails are not getting deleted, as simple as normail mail ?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. Shane_from_UK

    Shane_from_UK Active Member

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    Dear Michael,

    Sorry for replying very old post but I have one small issue and like some clarification from cPanel engineers, please confirm that we can delete the E-mails which is browsable from cPanel >> Email Archiving ( logged in by using cPanel login details in roundcube) or not, because I am receiving the error message "Server Error: Mailbox is read-only cpanel"

    Awaiting your reply.
     
  4. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    That's it

    Same error "Server Error: Mailbox is read-only cpanel" same error is received by me. Thanks shane for sharing error message.
     
  5. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    further more I am attaching screenshots
     

    Attached Files:

  6. cPanelMichael

    cPanelMichael Forums Analyst
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    It's by design that email archives are not removable through webmail applications. You can browse to "Email Archiving" in cPanel to reduce the retention time, and then run the following command to ensure emails outside of that retention period are removed:

    Code:
    /scripts/email_archive_maintenance
    Or, you can disable archiving and remove the old directories through FTP or File Manager.

    Thank you.
     
  7. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    There are many client who are using "Email Archiving" Service & all they wan to delete such mails from their end
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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  9. Hedloff

    Hedloff Well-Known Member

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    Didn't find any feature request for this thread?
    Are cPanel planning to keep archive feature in the future?

    It's quite unusable and there should be alot more features and easier for customers to browse these emails and delete things if they want.
    Hate talking to customers and telling them that this is a solution provided in a "hurry" by cPanel each time.
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    There are no plans to remove the archiving feature from cPanel. You can open new feature requests that you don't see when searching "archiving" on the feature request website. Or, you can disable support for "Email Archiving" via "WHM >> Tweak Settings".

    Thank you.
     
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