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SOLVED Unable to Delete Manually Created MX Record

Discussion in 'Bind/DNS/Nameserver' started by Abdo Abdala, Apr 19, 2019.

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  1. Abdo Abdala

    Abdo Abdala Registered

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    Sorry for the English, I'm using a translator.
    Because I'm having a problem with WHM, an MX entry has stayed and I can not remove it.
    I tried to create a PTR zone, and for some reason after deleting this zone, got this MX in the panel.
    That now does not let me create a new zone to do the PTR.
    How can I solve this?
    Thank you
     

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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Abdo Abdala,

    Can you check if domain name associated with the deleted DNS zone exists in any of the cPanel user files under the /var/cpanel/users/ directory? For example, you can check this by running a command like the following:

    Code:
    grep deleted-domain.tld /var/cpanel/users/*
    Thank you.
     
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  3. Abdo Abdala

    Abdo Abdala Registered

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    Thanks,

    I try, but no exist:
     

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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Abdo Abdala,

    Can you open a support ticket so we can take a closer look at your system? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
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  5. Abdo Abdala

    Abdo Abdala Registered

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    this screen

    this ticket: 12022367
     

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    #5 Abdo Abdala, Apr 19, 2019
    Last edited by a moderator: Apr 19, 2019
    cPanelMichael likes this.
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    To update, it looks like the issue was solved after removing rogue entries for that domain from the following files:

    /etc/userdomains
    /var/cpanel/users/system


    Thank you.
     
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