SOLVED Unable to Delete Manually Created MX Record

Abdo Abdala

Registered
Apr 3, 2019
4
1
3
Sao Paulo
cPanel Access Level
Root Administrator
Sorry for the English, I'm using a translator.
Because I'm having a problem with WHM, an MX entry has stayed and I can not remove it.
I tried to create a PTR zone, and for some reason after deleting this zone, got this MX in the panel.
That now does not let me create a new zone to do the PTR.
How can I solve this?
Thank you
 

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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello @Abdo Abdala,

Can you check if domain name associated with the deleted DNS zone exists in any of the cPanel user files under the /var/cpanel/users/ directory? For example, you can check this by running a command like the following:

Code:
grep deleted-domain.tld /var/cpanel/users/*
Thank you.
 

Abdo Abdala

Registered
Apr 3, 2019
4
1
3
Sao Paulo
cPanel Access Level
Root Administrator
Hello @Abdo Abdala,

Can you check if domain name associated with the deleted DNS zone exists in any of the cPanel user files under the /var/cpanel/users/ directory? For example, you can check this by running a command like the following:

Code:
grep deleted-domain.tld /var/cpanel/users/*
Thank you.

Thanks,

I try, but no exist:
 

Attachments

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

To update, it looks like the issue was solved after removing rogue entries for that domain from the following files:

/etc/userdomains
/var/cpanel/users/system


Thank you.