Unable to delete MX records or Zone Reset


Jan 4, 2018
cPanel Access Level
Website Owner
Hi all,

I am fairly new to Cpanel and am not exactly sure of my access level on the domain I am working on. I have access to almost all of the features mentioned in the Cpanel documentation, apart from Advanced Zone Editing.

I recently switched our mail exchange records over to Google for G Suite, but wish to return to the default settings managed by our server. I have read that there should be an option for "Reset Zone", but as you can see in the image, I am unable to see it!

MX records.JPG

The other strange thing which is happening is when I manually try to delete MX records, the ones I added for G Suite, it tells me that the record has been deleted successfully, but the record remains!

I am thinking this must be a permission issue...but I can add MX records without problem, so I am a little confused. If I need more permissions, please let me know exactly what I need to ask for from the Administrator of the account which owns my domain.

Many thanks in advance,



Well-Known Member
Apr 17, 2013
cPanel Access Level
Root Administrator
there should be an option for "Reset Zone", but as you can see in the image, I am unable to see it!
You should contact your host, as there appears to be some restriction set, which is why reset option is not showing.. Contact your host for this.

The second issue also does seem to be related to some restriction or lack of feature option provided to you.. Contact your hosting provider.


Staff member
Apr 11, 2011

Your hosting provider will need to enable the Advanced Zone Editor feature in WHM's Feature Manager interface (WHM Home >> Packages >> Feature Manager) in order for the "Reset Zone" option to appear in "cPanel >> Zone Editor". That said, here's what the default mail and MX entries look like:

mail.domain.tld. 14400 IN CNAME domain.tld
domain.tld. 14400 IN MX Priority: 0 Destination: domain.tld
As far as the removal of the record not reflecting after making the change, I recommend reporting this to your web hosting provider so they can take a closer look.

Thank you.