Unable to delete or move IMAP emails on Android Email client since 11.40

graham_w

Well-Known Member
May 25, 2004
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Hi
Have just noticed that I am unable to send, move or delete emails in the default Android email client since the upgrade to 11.40 - it says deleting message and the message goes from the client but as soon as you refresh the email is back. The email is not being deleted from the server.

All of these actions worked perfectly prior to 11.40 - what has changed in the upgrade that would stop this from working ?

Using dovecot - so something in the upgrade to 2.2 has changed the behaviour ? Something to do with the IMAP folders ?

Thanks
Graham
 
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graham_w

Well-Known Member
May 25, 2004
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Able to resolve this by changing the mail server to courier, and then changing back to dovecot.

Perhaps dovecot wasn't installed properly ?
 

mordi007

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Nov 8, 2013
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It's possible this was related to an internal case we have open related to Dovecot. You can find more information on this at:

[Case 82261] whm/cpanel 11.40.0 dovecot issue

Thank you.
I am also experiencing the same issues as described by graham_w. When deleting an email through IMAP on Android devices, the email returns in Inbox after the next sync. When sending an email, copy of the sent item is not stored. Also all my folders now appear as "INBOX.xyz" where xyz is the actual name of the folder.

Is the solution posted in [Case 82261] whm/cpanel 11.40.0 dovecot issue a fix for issues we're experiencing?

Thank you,

M
 

4u123

Well-Known Member
PartnerNOC
Jan 2, 2006
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I am also experiencing the same issues as described by graham_w. When deleting an email through IMAP on Android devices, the email returns in Inbox after the next sync. When sending an email, copy of the sent item is not stored. Also all my folders now appear as "INBOX.xyz" where xyz is the actual name of the folder.

Is the solution posted in [Case 82261] whm/cpanel 11.40.0 dovecot issue a fix for issues we're experiencing?

Thank you,

M
Exactly the same problem here. Deleted emails reappear and all the IMAP folders are now preceeded by INBOX. Strangely, one customer sent me a screenshot where he has a folder named INBOX.Draft rather than "Drafts".

Same customer has the same accounts set up on Outlook and has no problems there.
 
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cPanelMichael

Technical Support Community Manager
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Apr 11, 2011
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Assuming the referenced thread does not pertain to the Dovecot installation on your system, please open a bug report so we can take a closer look and attempt to reproduce the issue:

Submit A Bug Report

You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

WhiteDog

Well-Known Member
Feb 19, 2008
138
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68
I'm receiving reports from cusromers who are having the same problem.
Permissins on docecot-wrap are OK.

Is there a command to reinstall dovecot without switching to courier and back?).
 

tiagom

Member
Sep 27, 2012
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I am also experiencing this issue. Deleting a email is not reflected on the server as well as all the folders begin with INBOX.[folder name]. Have a case open with cPanel, will post an update when its resolved.
 

WhiteDog

Well-Known Member
Feb 19, 2008
138
3
68
Dear All,

This issue can be fixed easily by changing from dovecot to courier and than vice versa. We experienced this issue immediately after upgrading to 11.40 but after our technical support staff here at our company tried the above method it worked like a charm. :)

Regards
You are aware that this can cause POP3 clients to re-download all the mails in the account? I'd rather have 2 angry Android users then 100 angry POP3 users :)

Also, the 11.40 update 26 published today also has a dovecot fix in it. Does not resolve the above though.

UPDATE: One customer reports the issue has been resolved. Last thing I did was going into "Mailserver Configuration" and pressing "Save". So either that or the update 26 solved it :)
 
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cPanelMichael

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I am also experiencing this issue. Deleting a email is not reflected on the server as well as all the folders begin with INBOX.[folder name]. Have a case open with cPanel, will post an update when its resolved.
Could you let us know the ticket number so we can follow up on this?

Thank you.