The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

unable to determine main domain

Discussion in 'General Discussion' started by ladydi711, Jun 22, 2008.

  1. ladydi711

    ladydi711 Well-Known Member

    Joined:
    Sep 4, 2001
    Messages:
    120
    Likes Received:
    3
    Trophy Points:
    18
    When I truncate an account I get the following:

    Updating ftp passwords for all users
    Warning: Unable to determine account's main domain. Skipping vhosts password update for this user.
    Ftp password files updated.
    Ftp vhost passwords synced

    Any ideas on what this means or how to fix?

    Thanks!
    Diane
     
  2. ladydi711

    ladydi711 Well-Known Member

    Joined:
    Sep 4, 2001
    Messages:
    120
    Likes Received:
    3
    Trophy Points:
    18
    OK, I got the same message when deleting another account.

    I also now notice that this account is not listed at all in the account list, but the domain web site works. I can login to cpanel but get some error messages:

    Welcome yourdomain.com!
    [an error occurred while processing this directive] [an error occurred while processing this directive]
    in the mysql section: Sorry, your Cpanel Config file is missing your dns info. / unlimited

    I also noticed this account is not getting backed up in the nightly backups.

    Does anyone know what I can do to fix this account?

    Here is what I believed may have happened: This account stopped hosting with me, but I figured it was a matter of time when they would be back. So, I deleted their DNS zone but left the account alone. I then manually re-created the DNS zone when they came back. Could that have messed this up?

    Thanks in Advance,
    Diane
     
  3. Somethingblue

    Somethingblue Member

    Joined:
    Sep 28, 2005
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    1
  4. ladydi711

    ladydi711 Well-Known Member

    Joined:
    Sep 4, 2001
    Messages:
    120
    Likes Received:
    3
    Trophy Points:
    18
    That did it, THANKS! :)
     
Loading...

Share This Page