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Unable to downgrade or upgrade package

Discussion in 'General Discussion' started by mak_the_admin, Nov 2, 2010.

  1. mak_the_admin

    mak_the_admin Member

    Aug 10, 2007
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    When trying to upgrade or downgrade package gets below error.
    Out of memory during "large" request for 4198400 bytes, total sbrk() is 111990784 bytes at /usr/local/cpanel/Whostmgr/ line 673, <$package_fh> chunk 1.
    Whostmgr::Packages::load_package('itplanetbackup.tar') called at /usr/local/cpanel/Whostmgr/ line 567
    Whostmgr::Packages::fetch_package_list('want', 'creatable', 'test_without_user', 'HASH(0x94374dc)', 'test_with_less_packages', 'HASH(0x94374ac)') called at whostmgr/bin/whostmgr line 5648
    main::selectupgrade() called at whostmgr/bin/whostmgr line 780

    When trying to edit reseller previlleges gets blank page.

    Thank you.
  2. cPanelJared

    cPanelJared Technical Analyst

    Feb 25, 2010
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    Houston, TX
    cPanel Access Level:
    Root Administrator
    Check maxmem

    What is the value of maxmem= in /var/cpanel/cpanel.config? This is the same value as The maximum memory a cPanel process can use before it is killed off in Main >> Server Configuration >> Tweak Settings. By default, it will be 256. Try increasing it to 512, or even to 756 or more.

    If you directly edit /var/cpanel/cpanel.config instead of using Tweak Settings, make sure to run the following command after saving the change to the file:

    # /usr/local/cpanel/whostmgr/bin/whostmgr2 --updatetweaksettings
    Then try again to edit the package and view the reseller privileges.
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