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Unable to download FTP logs

Discussion in 'General Discussion' started by Skie, Oct 11, 2005.

  1. Skie

    Skie Active Member

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    I have a customer who's unable to download his FTP logs. When he logs into CPanel and goes to the FTP manager, he clicks on the link similar to this: ftp://ftp.domain.com/domain.com. The link directs to: ftp://user_logs : password@ftp.domain.com/domain.com. I've tried this as well and all I get is a Authentication Failed error. On another server with other accounts, this works fine. But on this particular server, it doesn't work. In both cases, I've logged in with the user password, not the root/reseller password.

    Any ideas as to what the problem could be?
     
    #1 Skie, Oct 11, 2005
    Last edited: Oct 11, 2005
  2. bijo

    bijo Well-Known Member

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    Hello,

    Did you try the command
    /scripts/ftpupdate ?. if not try it now. May be it will help to solve the issue.
     
  3. ragenchaos

    ragenchaos Registered

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    i did that and it still does not work
     
  4. ccondo

    ccondo Member

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    Problems here also

    I am also trying to logon to get the FTP logs and cannot. I tried to sync passwords and cannot fin where to set the ftp logs user's password.

    Please advise.
     
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