Unable to find out which user owns the parked domain


Hi there
I hope someone can help me... :)

I want to unpark a domain but each time I use this function in WHM I get the message:
Unable to find out which user owns the parked domain...

I tried unparking others as well, get the same message. I tried as root and as the reseller account.

The server config is:
WHM 10.8.0
cPanel 10.9.0-S35
CentOS 4.4 i686 - WHM X v3.1.0

Does anyone know what is causing this problem and how to fix it?

Thanks in advance!

Conquer the Hurdle


Jun 24, 2005
Manually unpark the domain ...

I would grep the /var/cpanel/users folders for the domain
that you are looking for and remove it from the user file in
question (this will also tell you who owns the domain).

Remove the domain entry from /etc/named.conf and
the cooresponding .db file from /var/named and restart
your bind server.

Remove the virtual host or ServerAlias (whichever is applicable)
from the /etc/httpd/conf/httpd.conf file and restart Apache

Remove files with that domain name as the filename from
/etc/valiases, /etc/vdomainaliases, and /etc/vfilters.

If the domain is in /etc/localdomains or /etc/remotedomains then remove
it from those files as well. Same goes for /etc/userdomains

This should pretty much wipe out the domain and you can re-add it whatever
account you wish if that is want you want to do or just leave it gone!
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