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Unable to ftp after upgrade to 11.44.0 (build 12)

Discussion in 'General Discussion' started by digital_eric, Jun 18, 2014.

  1. digital_eric

    digital_eric Registered

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    Upgraded to version 11.44.0 today. Can not ftp to the server either through cpanel or an external client. Any suggestions of what to look to ftp files again?
     
  2. cPanelNick

    cPanelNick Administrator
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    Hello digital_eric,

    Would you please open a ticket so we can help you troubleshoot this using the link in my signature.

    Thanks
     
  3. digital_eric

    digital_eric Registered

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    A bit of additional information. I did find the ftp service in the control panel and restarted the service. The ftp service appears to be running. Attempting to download a file through cpanel appears to succeed, however no file actually arrives on disk. The user is one of the special users. No path is defined for ftp for this user.

    - - - Updated - - -

    ok, will do.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Please post the ticket number here after opening the support ticket so we can monitor it and update this thread with the outcome.

    Thanks.
     
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