SOLVED Unable to generate AutoSSL for accounts

gullableJoe

Member
Aug 17, 2017
6
3
3
Ireland
cPanel Access Level
Root Administrator
When I enable the SSL on a website and then press the "Check site.com" button I see the following issue in the log:

"12:06:34 AM ERROR AutoSSL failed to request an SSL certificate for “site.com” because of an error: (XID yvjre2) The cPanel Store returned an error (X::PermissionDenied) in response to the request “POST ssl/certificate/free”: This partner does not offer free 90-day certificates"

This was working until a few days ago. The AutoSSL provider is set to cPanel.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,245
463
The cPanel Store returned an error (X::PermissionDenied) in response to the request “POST ssl/certificate/free”: This partner does not offer free 90-day certificates"
Hello,

This message suggests your cPanel license provider has disabled free AutoSSL certificates. I recommend reaching out to your provider if you'd like more information about their policy regarding AutoSSL certificates.

Thank you.