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SOLVED Unable to generate AutoSSL for accounts

Discussion in 'Security' started by gullableJoe, Aug 17, 2017.

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  1. gullableJoe

    gullableJoe Member

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    When I enable the SSL on a website and then press the "Check site.com" button I see the following issue in the log:

    "12:06:34 AM ERROR AutoSSL failed to request an SSL certificate for “site.com” because of an error: (XID yvjre2) The cPanel Store returned an error (X::PermissionDenied) in response to the request “POST ssl/certificate/free”: This partner does not offer free 90-day certificates"

    This was working until a few days ago. The AutoSSL provider is set to cPanel.
     
    #1 gullableJoe, Aug 17, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    This message suggests your cPanel license provider has disabled free AutoSSL certificates. I recommend reaching out to your provider if you'd like more information about their policy regarding AutoSSL certificates.

    Thank you.
     
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    #2 cPanelMichael, Aug 18, 2017
  3. gullableJoe

    gullableJoe Member

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    Thanks, that was it it is working now again.
     
    #3 gullableJoe, Aug 27, 2017
    cPanelMichael likes this.
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