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SOLVED Unable to generate AutoSSL for accounts

Discussion in 'Security' started by gullableJoe, Aug 17, 2017.

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  1. gullableJoe

    gullableJoe Member

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    When I enable the SSL on a website and then press the "Check site.com" button I see the following issue in the log:

    "12:06:34 AM ERROR AutoSSL failed to request an SSL certificate for “site.com” because of an error: (XID yvjre2) The cPanel Store returned an error (X::PermissionDenied) in response to the request “POST ssl/certificate/free”: This partner does not offer free 90-day certificates"

    This was working until a few days ago. The AutoSSL provider is set to cPanel.
     
    #1 gullableJoe, Aug 17, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    This message suggests your cPanel license provider has disabled free AutoSSL certificates. I recommend reaching out to your provider if you'd like more information about their policy regarding AutoSSL certificates.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Aug 18, 2017
  3. gullableJoe

    gullableJoe Member

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    Thanks, that was it it is working now again.
     
    #3 gullableJoe, Aug 27, 2017
    cPanelMichael likes this.
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