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Unable to generate new remote access key

Discussion in 'General Discussion' started by Shiggles, Dec 10, 2015.

  1. Shiggles

    Shiggles Registered

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    I've been trying to generate a new remote access key, but so far it doesn't seem to work. When I go to WHM>Clusters>Remote Access Key and click "Generate New Key" the page just refreshes. The key displayed on the page, as well as the key at /root/.accesshash do not change.

    I have tried
    /scripts/upcp and
    /scripts/upcp --force
    Neither of which seem to get that "Generate New Key" Working.

    What else can I try to get this working?
    Is there a way that I can just generate a new key manually?
     
    #1 Shiggles, Dec 10, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Do you notice any error messages in /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
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    #2 cPanelMichael, Dec 10, 2015
  3. Shiggles

    Shiggles Registered

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    No messages pop up in /usr/local/cpanel/logs/error_log when "generate new key" is clicked
     
    #3 Shiggles, Dec 10, 2015
  4. cPanelKenneth

    cPanelKenneth cPanel Development Staff Member

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    Hello,

    What version of cPanel & WHM are you reporting this against?
     
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    #4 cPanelKenneth, Dec 11, 2015
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