Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Unable to generate new remote access key

Discussion in 'General Discussion' started by Shiggles, Dec 10, 2015.

  1. Shiggles

    Shiggles Registered

    Joined:
    Dec 10, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Utah, US
    cPanel Access Level:
    Root Administrator
    I've been trying to generate a new remote access key, but so far it doesn't seem to work. When I go to WHM>Clusters>Remote Access Key and click "Generate New Key" the page just refreshes. The key displayed on the page, as well as the key at /root/.accesshash do not change.

    I have tried
    /scripts/upcp and
    /scripts/upcp --force
    Neither of which seem to get that "Generate New Key" Working.

    What else can I try to get this working?
    Is there a way that I can just generate a new key manually?
     
    #1 Shiggles, Dec 10, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,804
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Do you notice any error messages in /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Dec 10, 2015
  3. Shiggles

    Shiggles Registered

    Joined:
    Dec 10, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Utah, US
    cPanel Access Level:
    Root Administrator
    No messages pop up in /usr/local/cpanel/logs/error_log when "generate new key" is clicked
     
    #3 Shiggles, Dec 10, 2015
  4. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,563
    Likes Received:
    43
    Trophy Points:
    308
    cPanel Access Level:
    Root Administrator
    Hello,

    What version of cPanel & WHM are you reporting this against?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelKenneth, Dec 11, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Unable generate remote
  1. gullableJoe

    SOLVED Unable to generate AutoSSL for accounts

    gullableJoe, Aug 17, 2017, in forum: Security
    Replies:
    2
    Views:
    814
    gullableJoe
    Aug 27, 2017
  2. Vishal Chauhan

    New Thread Domain emails are unable to deliver to gmail users

    Vishal Chauhan, Oct 19, 2018 at 9:49 AM, in forum: E-mail Discussion
    Replies:
    1
    Views:
    46
    rpvw
    Oct 19, 2018 at 10:47 AM
  3. xylin110

    New Thread End user unable to use password recovery

    xylin110, Oct 17, 2018 at 9:40 PM, in forum: General Discussion
    Replies:
    0
    Views:
    30
    xylin110
    Oct 17, 2018 at 9:40 PM
  4. abie059

    Unable to view live site after publish

    abie059, Oct 15, 2018, in forum: General Discussion
    Replies:
    7
    Views:
    84
    abie059
    Oct 17, 2018 at 7:50 PM
  5. Aaron brown

    Unable to Reboot to New Kernel

    Aaron brown, Oct 14, 2018, in forum: Workarounds and Optimization
    Replies:
    2
    Views:
    74
    cPanelLauren
    Oct 17, 2018 at 9:24 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice