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Unable to generate random password for new FTP account

Discussion in 'General Discussion' started by ougogo, Jun 5, 2015.

  1. ougogo

    ougogo Well-Known Member

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    Hi all,



    I'm unable to generate random password for new FTP account, and all the fields looks like "dead".

    I mean that when I enter a login, it's not report to the directory field as it should be.



    The problem concern all of RVskin template (neo, 2, light, etc.) and just for new FTP account.

    It works for new MySQL or new e-mail.



    I've switch to paper lantern and it works good.



    I've force update for RVskin and cPanel, nothing.



    I've try with firefox, chrome, IE.... with my smartphone, an other pc....

    The issue concern all of old and new account.



    Any idea ?



    Best regards,

    Hugo
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You should contact RVskin about this.
     
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  3. ougogo

    ougogo Well-Known Member

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    Yes I know, but I try here if someone have already met this problem.

    Thanks
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    It's likely an issue RVSkin will need to address. I recommend consulting with their support team and letting us know the outcome.

    Thank you.
     
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  5. ougogo

    ougogo Well-Known Member

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    Hi,

    The problem was solved by the new update 12.05

    Best regards,
    Hugo
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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