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Unable to give Support Access ID due to wrong perl

Discussion in 'General Discussion' started by Precedence, May 3, 2016.

  1. Precedence

    Precedence Registered

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    cPanel Access Level:
    DataCenter Provider
    Howdy Guys
    One of our servers tried to upgrade last night and failed with:

    [2016-05-04 09:38:50 +1000] file /usr/local/cpanel/3rdparty/bin/perl from install of cpanel-perl-522-5.22.1-9.cp1156.i386 conflicts with file from package cpanel-perl-514-5.14.4-6.cp1146.i386
    [2016-05-04 09:38:50 +1000] W Error Code: 254
    [2016-05-04 09:38:50 +1000] E The following possible errors were detected while installing RPMs:
    [2016-05-04 09:38:50 +1000] E "rpm_is_working-1.0-0" specifies multiple packages

    I want to log a support request but can not run the cpanel bin as it is trying to access a perl version which isn't even installed.
    /usr/local/cpanel/cpanel -S
    /usr/local/cpanel/cpanel: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/522/lib/perl5/5.22.1/i386-linux-64int/auto/attributes/attributes.so: cannot open shared object file: No such file or directory


    How do we go about giving you access to the server and submit the support request ?
     
  2. cPTerrance

    cPTerrance *nix Technical Analyst II / Migrations Specialist
    Staff Member

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    Root Administrator
    Twitter:
    Hello,

    Please submit the request as DNSOnly.
     
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