kabatak

Well-Known Member
Jun 10, 2009
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I am getting the follow error when trying to grant access to cpanel support:

API failure: (XID bebtcm) The temporary wheel user “get” operation failed with a “sudo” error: The system cannot create a temporary user because this server does not permit wheel users to use “sudo”.

How can I fix this?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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kabatak

Well-Known Member
Jun 10, 2009
149
8
68
Hello,

The user indicated in my support ticket 7950313 is already in the wheelgroup and this error still occurs.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,245
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The user indicated in my support ticket 7950313 is already in the wheelgroup and this error still occurs.
Hello,

Could you confirm the entry in /etc/sudoers referenced in the document from my last response isn't commented out?

Thank you.
 

kabatak

Well-Known Member
Jun 10, 2009
149
8
68
Well I uncommented it and clicked the Grant button, it didn't work the first time, now it does work after trying it again.
Access has been granted.
Thanks!
 
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