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Unable to Grant cPanel Support’s Access

Discussion in 'General Discussion' started by kabatak, Nov 10, 2016.

  1. kabatak

    kabatak Well-Known Member

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    I am getting the follow error when trying to grant access to cpanel support:

    API failure: (XID bebtcm) The temporary wheel user “get” operation failed with a “sudo” error: The system cannot create a temporary user because this server does not permit wheel users to use “sudo”.

    How can I fix this?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. kabatak

    kabatak Well-Known Member

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    Hello,

    The user indicated in my support ticket 7950313 is already in the wheelgroup and this error still occurs.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you confirm the entry in /etc/sudoers referenced in the document from my last response isn't commented out?

    Thank you.
     
  5. kabatak

    kabatak Well-Known Member

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    Well I uncommented it and clicked the Grant button, it didn't work the first time, now it does work after trying it again.
    Access has been granted.
    Thanks!
     
    cPanelMichael likes this.
  6. samuelmf

    samuelmf Well-Known Member

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    Same problem here
    upload_2016-12-28_0-58-9.png
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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