Unable to Grant cPanel Support’s Access

[kabatak]

I am getting the follow error when trying to grant access to cpanel support:

API failure: (XID bebtcm) The temporary wheel user “get” operation failed with a “sudo” error: The system cannot create a temporary user because this server does not permit wheel users to use “sudo”.

How can I fix this?

 

[cPanelMichael]

Hello,

The following document includes information on how to address this issue:

Manage Wheel Group Users - Documentation - cPanel Documentation

Also, an internal case is open to ensure a link to this document is provided in the output of that error message.

Thank you.

 

[kabatak]

Hello,

The user indicated in my support ticket 7950313 is already in the wheelgroup and this error still occurs.

 

[cPanelMichael]

The user indicated in my support ticket 7950313 is already in the wheelgroup and this error still occurs.

Hello,

Could you confirm the entry in /etc/sudoers referenced in the document from my last response isn't commented out?

Thank you.

 

[kabatak]

Well I uncommented it and clicked the Grant button, it didn't work the first time, now it does work after trying it again.
Access has been granted.
Thanks!

 

[samuelmf]

Same problem here

 

[cPanelMichael]

Same problem here

Could you verify if the instructions on Manage Wheel Group Users - Documentation - cPanel Documentation regarding the /etc/sudoers file help to resolve the issue?

Thank you.