kabatak

Well-Known Member
Jun 10, 2009
148
8
68
I am getting the follow error when trying to grant access to cpanel support:

API failure: (XID bebtcm) The temporary wheel user “get” operation failed with a “sudo” error: The system cannot create a temporary user because this server does not permit wheel users to use “sudo”.

How can I fix this?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463

kabatak

Well-Known Member
Jun 10, 2009
148
8
68
Hello,

The user indicated in my support ticket 7950313 is already in the wheelgroup and this error still occurs.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
The user indicated in my support ticket 7950313 is already in the wheelgroup and this error still occurs.
Hello,

Could you confirm the entry in /etc/sudoers referenced in the document from my last response isn't commented out?

Thank you.
 

kabatak

Well-Known Member
Jun 10, 2009
148
8
68
Well I uncommented it and clicked the Grant button, it didn't work the first time, now it does work after trying it again.
Access has been granted.
Thanks!
 
  • Like
Reactions: cPanelMichael