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Unable to install cPanel

Discussion in 'General Discussion' started by matthew69, Jul 2, 2018.

  1. matthew69

    matthew69 Registered

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    hi all, when i want to install a new fresh cpanel, i got this error

    2018-07-02 04:57:53 177 (DEBUG): Parsing command line arguments.
    2018-07-02 04:57:53 389 ( INFO): Install type: standard
    2018-07-02 04:57:53 1236 (DEBUG): Using MyIp URL to detect your IP 'http://cpanel.net/myip/'.
    2018-07-02 04:57:55 1256 ( WARN): Call to http://cpanel.net/myip/ fails, giving it another try [1/3]
    2018-07-02 04:57:59 1256 ( WARN): Call to http://cpanel.net/myip/ fails, giving it another try [2/3]
    2018-07-02 04:58:04 1253 (FATAL): Failed to call URL http://cpanel.net/myip/ to detect your IP.
    Removing /root/installer.lock.

    is my ip locked or blacklisted?
    how to solve this, im using cpanel for several server , OK when i installled, but this one got error
     
    #1 matthew69, Jul 2, 2018
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello,


    In a lot of cases this is due to the necessity for system packages to be updated, specifically wget. Can you run the following:

    Code:
    yum update wget
    or just ensure that wget is this version (on CentOS 7)

    Code:
    # rpm -qa |grep wget
wget-1.14-15.el7_4.1.x86_64
    and let me know if you're still unable to install cPanel

    Thanks!
     
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    #2 cPanelLauren, Jul 2, 2018
  3. SS-Maddy

    SS-Maddy Well-Known Member

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    Hello @matthew69

    If you are still unable to install cPanel, can you do these steps from the server in which you are installing cPanel on and post the results in order to troubleshoot ?

    1. ping cpanel.net (will help in ensuring that the cPanel.net is resolving from your server)
    2. type wget (will give you the location of wget if installed)
    3. type curl (will give you the location of curl, if installed)
    4. cat /etc/resolv.conf (just in case 1, is giving request timeout, will see whether the entries in this file is valid)
    5. uname -a (whether it is a VPS or dedicated. Not fully, but will help to start)
     
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    #3 SS-Maddy, Jul 2, 2018
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