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SOLVED Unable to install the Wordpress through Site Software

Discussion in 'General Discussion' started by Sarath Kumar R, Aug 25, 2017.

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  1. Sarath Kumar R

    Sarath Kumar R Active Member

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    Hi,

    We are facing the issue in installing Wordpress through cPanel >> Site Software.

    In " Site Software " you will get 2 Options to install WordPress

    1> WordPress (legacy)
    2> WordPress

    Here I'm facing issue with 2> option. It will say "Sorry, I need a wp-config-sample.php file to work from. Please re-upload this file to your WordPress installation."

    Any suggestion
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you verify which version of cPanel is installed on this system? Also, can you confirm if the issue persists if you browse to "WHM >> Install cPAddons Site Software", select the "Force Refresh of All cPAddons Site Software Sources" option, and click on "Update cPAddon Config"?

    Thank you.
     
  3. Murilo_Rocha

    Murilo_Rocha Registered

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    I had the same error here, the following message appears on the screen:

    Error: The system could not run the “/usr/local/cpanel/3rdparty/bin/php” install script and received the error code “1”: Could not open input file: /usr/local/cpanel/3rdparty/bin/wp

    I have checked my system and the file: "/usr/local/cpanel/3rdparty/bin/wp" does not exist, I believe the problem is the lack of this binary file for wordpress installation, I''m using cpanel version 66.017.

    I already tried "Update cPAddon Config" but this did not solve the problem.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @Murilo_Rocha,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
  5. Murilo_Rocha

    Murilo_Rocha Registered

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    I opened the ticket following your instructions and the support was able to solve my problem in a short time.

    Thank you so much!
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm glad to see the issue is now solved. It looks to have related to the use of a third-party repo that provided the incorrect version of the wp-cli RPM.

    Thank you.
     
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