Unable to load cpanel tools. Internal Server Error 500

Operating System & Version
Linux 4.14.94-164.ELK.el6.x86_64 #1 SMP Wed Jan 16 16:56:35 CST 2019 x86_64 x86_64 x86_64 GNU/Linux
cPanel & WHM Version
86.0 (build 24)

LazzAlvin

Registered
Jul 27, 2020
1
0
1
Kerala
cPanel Access Level
Root Administrator
Internal Server Error 500
No response from subprocess (/usr/local/cpanel/base/frontend/dm.cgi): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file.
cpsrvd Server at xxxx.com

Bash:
 [/ramdisk/root]# grep -n usr/local/cpanel/base/frontend/dm.cgi  /usr/local/cpanel/logs/error_log | tail
753049:Can't locate Cpanel/Encoder.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /usr/local/cpanel/base/frontend/dm.cgi line 50.
753050:[2020-07-27 08:43:57 -0600] info [cpaneld] Internal Server Error: "GET /cpsess4152521418/frontend/dm.cgi?step=my_cpanel HTTP/1.1" 500 No response from subprocess (/usr/local/cpanel/base/frontend/dm.cgi): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file.
753163:Can't locate Cpanel/Encoder.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /usr/local/cpanel/base/frontend/dm.cgi line 50.

How could this will fix ?
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
Hi,

/usr/local/cpanel/base/frontend/dm.cgi is not something that is part of cPanel & WHM. If the file is not a binary I suggest reading it for clues to its origin.
 
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