Unable to locally verify the issuer's authority

endemol

Registered
Feb 19, 2014
3
0
1
cPanel Access Level
Reseller Owner
Hello,

Im having some problems with cronjobs that used to run ok,and suddenly there seems to be an issue. It worked.

Below are the logs that goes to my mail, obviously site url is changed and IP address.

Code:
--2014-02-19 11:50:01--  https://www.myurlhere.com/cronjob.php
Resolving www.myurlhere.com... myiphere
Connecting to www.myurlhere.com|myiphere|:443... connected.
ERROR: cannot verify www.myurlhere.com's certificate, issued by `/O=AlphaSSL/CN=AlphaSSL CA - G2':
Unable to locally verify the issuer's authority.
To connect to www.myurlhere.com insecurely, use `--no-check-certificate'.
Unable to establish SSL connection.
Code:
--2014-02-19 12:15:02--  https://www.myurlhere.com&format=raw&tmpl=component
Resolving www.myurlhere.com... myiphere
Connecting to www.myurlhere.com|myiphere|:443... connected.
ERROR: cannot verify www.myurlhere.com's certificate, issued by `/O=AlphaSSL/CN=AlphaSSL CA - G2':
Unable to locally verify the issuer's authority.
To connect to www.myurlhere.com insecurely, use `--no-check-certificate'.
Unable to establish SSL connection.
So basically, functions of my reseller stuff doesnt work as it should, and the ticketsystem of my helpdesk isnt working anymore..

Additional info:

cPanel Version 11.40.1 (build 11)
Operating system linux
cPanel Pro 1.0 (RC1)


Can anyone tel me whats wrong?

Thank you
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
Hello :)

Did you purchase a signed SSL certificate for the domain name? When you installed it, was the CABundle installed as well? Does the SSL certificate name match exactly to what's used in the cron job (www-prefix included)?

Thank you.
 

endemol

Registered
Feb 19, 2014
3
0
1
cPanel Access Level
Reseller Owner
Hello,

Just asked the main host and he answered all the above positive...which makes it a disapointing fact.
They are contacting "cpanel" now at this moment....??
 

endemol

Registered
Feb 19, 2014
3
0
1
cPanel Access Level
Reseller Owner
Hello,

Didnt get any ticket but response i received back was:

Translated:
It appears that the directory containing certificates is not gone to Virtfs to mount .They have done this manually and now investigating how this could happen and what a permanent solution would be.