Unable to log into WHM

[TerriME]

After logging into WHM, I am immediately confronted with this error message:

[A fatal error or timeout occurred while processing this directive.]

I cannot go any further. I've tried contacting support, but cannot find my support access ID. If it makes a difference, I am on Lightsail on a CENTOS installation.

Thank you for any help!

 

[cPRex]

Hey there! If you can get logged into SSH can you try running this command to force a cPanel update?

/scripts/upcp --force

If that doesn't resolve things, you can use the following information to contact our Customer Service team directly which will not require a support access ID:

How do I contact cPanel Customer Service?

Introduction How do I contact cPanel Customer Service? Our Customer Service team is able to offer help for any issues relating to all licensing, billing, and Partner NOC program-related concerns....

support.cpanel.net