TerriME

Registered
Jan 6, 2021
1
0
0
CO, USA
cPanel Access Level
Root Administrator
After logging into WHM, I am immediately confronted with this error message:

[A fatal error or timeout occurred while processing this directive.]

I cannot go any further. I've tried contacting support, but cannot find my support access ID. If it makes a difference, I am on Lightsail on a CENTOS installation.

Thank you for any help!
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,441
1,004
313
cPanel Access Level
Root Administrator
Hey there! If you can get logged into SSH can you try running this command to force a cPanel update?

Code:
/scripts/upcp --force
If that doesn't resolve things, you can use the following information to contact our Customer Service team directly which will not require a support access ID: