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Unable to login into cPanel

Discussion in 'General Discussion' started by elysiumgoz, Dec 21, 2009.

  1. elysiumgoz

    elysiumgoz Registered

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    I have a dedicated server running cPanel 11.25

    I can login through root using server-ip:2086

    I now can't login to an account either from within root or from server-ip:2082

    I simply get a 404 error :


    I haven't logged into the server for about a month.

    I can't figure this one out and I can't see anything similar on the forum.

    Is there anyway I can fix this?

    many thanks

    Goz
     
    #1 elysiumgoz, Dec 21, 2009
    Last edited: Dec 21, 2009
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    For clarification purposes, please note that the username "root" may login to WHM (ports 2086/2087) but not cPanel (ports 2082/2083); however, if enabled via Tweak Settings, it is possible to use the root (or reseller) password as an override when logging into one of the non-root cPanel user accounts.

    What is the full URL being used when attempting to login?

    Is the theme "x3" in-use by the affected account(s) or is a different theme being used? Here is an example command to obtain the configured theme name, where "username" should be replaced by the non-root username involved:
    Code:
    # grep "^RS=" /var/cpanel/users/username
    What is the full cPanel version number?
    Code:
    # cat /usr/local/cpanel/version && echo
     
  3. elysiumgoz

    elysiumgoz Registered

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    the full URL that it can't find is :

    serverip:2082/frontend/Eldorado+1/index.html?post_login=9999999999

    The theme for all accounts is called "Eldorado 1" ..... i.e. there is a space in the name. Would this have anything to do with it? If so, can I force a change of theme for all accounts? Perhaps by simply deleting the "Eldorado 1" theme?

    The full version is cPanel 11.25.0-R42213 and WHM 11.25.0 - X 3.9

    thanks

    Andy
     
  4. elysiumgoz

    elysiumgoz Registered

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    OK - figured it! :)

    I went into Edit Package and changed the cPanel theme. I can now log into the accounts and all is well with the world.

    Thanks for your help - just asking about the theme enabled me to figure it out.

    thanks

    Andy
     
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