Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Unable to Login through Gator

Discussion in 'General Discussion' started by theonlybub, Sep 12, 2013.

  1. theonlybub

    theonlybub Registered

    Joined:
    Sep 12, 2013
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    I was just given my password for the website [URL - Removed ], but when I try to login it tells me that my Username or Passoword is incorrect. I am using the uppercase and lowercase letters correctly, so I am unsure of what I should do to correct the problem.
     
    #1 theonlybub, Sep 12, 2013
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,895
    Likes Received:
    1,814
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    You will need to contact your web hosting company directly for assistance with the login credentials used for accessing cPanel.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Sep 12, 2013
  3. Eve00675

    Eve00675 Registered

    Joined:
    Sep 13, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    I thought I had the same problem. Turns out the user name is also case sensitive which is not usual practice.
    So it may not be your password you have got wrong but your username as it is case sensitive.
     
    #3 Eve00675, Sep 13, 2013
  4. Eve00675

    Eve00675 Registered

    Joined:
    Sep 13, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Also don't mix up your billing password with your cPanel password
     
    #4 Eve00675, Sep 13, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - Unable Login through
  1. John11887

    Unable to login to WHM

    John11887, Jun 19, 2018, in forum: General Discussion
    Replies:
    12
    Views:
    127
    cPanelMichael
    Jun 19, 2018
  2. suzna

    Unable to login to cPanel

    suzna, May 9, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    99
    cPanelLauren
    May 10, 2018
  3. arsalahmed786

    SOLVED Unable to login to tools area

    arsalahmed786, Nov 15, 2017, in forum: General Discussion
    Replies:
    4
    Views:
    386
    Infopro
    Nov 16, 2017
  4. tomdchi

    Unable to login to WHM

    tomdchi, Jul 13, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    365
    cPanelMichael
    Jul 13, 2017
  5. Kieko89

    SOLVED Unable to login to WHM 500 Internal Error

    Kieko89, May 14, 2017, in forum: General Discussion
    Replies:
    7
    Views:
    1,734
    Kieko89
    May 28, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice