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Unable to Login through Gator

Discussion in 'General Discussion' started by theonlybub, Sep 12, 2013.

  1. theonlybub

    theonlybub Registered

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    I was just given my password for the website [URL - Removed ], but when I try to login it tells me that my Username or Passoword is incorrect. I am using the uppercase and lowercase letters correctly, so I am unsure of what I should do to correct the problem.
     
    #1 theonlybub, Sep 12, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello :)

    You will need to contact your web hosting company directly for assistance with the login credentials used for accessing cPanel.

    Thank you.
     
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    #2 cPanelMichael, Sep 12, 2013
  3. Eve00675

    Eve00675 Registered

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    I thought I had the same problem. Turns out the user name is also case sensitive which is not usual practice.
    So it may not be your password you have got wrong but your username as it is case sensitive.
     
    #3 Eve00675, Sep 13, 2013
  4. Eve00675

    Eve00675 Registered

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    Also don't mix up your billing password with your cPanel password
     
    #4 Eve00675, Sep 13, 2013
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