SOLVED Unable to login to cpanel Internal Server Error 500

alsorory

Registered
Feb 21, 2020
4
3
3
turkey
cPanel Access Level
Root Administrator
when i login to cpanel i get this error
Internal Server Error
500
Internal Error
cpsrvd Server

Here is the error_log

[2020-12-03 00:25:10 +0100] warn [cpaneld] The subprocess (cpanel (cpanel)) exited with an error (ID 7280544427 49457): at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 262.
Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HA SH(0x3816870)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 237
Cpanel::Server::Handlers::SubProcess::_shutdown_failed_subprocess(Cpanel::Server::Handlers::SubProcess= HASH(0x3816870)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 83
Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x3816870), "su bprocess_name", "cpanel (cpanel)", "subprocess_read_handle", GLOB(0x35bdee8), "subprocess_write_handle", GLOB(0 x3816930), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 7487
cpanel::cpsrvd::cpHandler("app", "cpanel", "document", "./frontend/paper_lantern/index.html") called at cpsrvd.pl line 2801
cpanel::cpsrvd::dodoc_cpaneld() called at cpsrvd.pl line 2030
cpanel::cpsrvd::dodoc(HASH(0x13cc7e0)) called at cpsrvd.pl line 1725
cpanel::cpsrvd::handle_one_connection(5) called at cpsrvd.pl line 1104
cpanel::cpsrvd::script() called at cpsrvd.pl line 432
[2020-12-03 00:25:10 +0100] info [cpaneld] Internal Server Error: "GET /cpsess4464348920/frontend/paper_lantern /index.html?login=1&post_login=2192734390556 HTTP/1.1" 500 Internal Error (ID 728054442749457)
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
3,145
397
243
cPanel Access Level
Root Administrator
Hey there! Sorry to hear about these issues with the cPanel interface. When this happens I like to force an update to the server just to make sure all the files are in place on the system. You can do that with the following command:

/scripts/upcp --force

Can you try that and see if that gets things working?
 
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alsorory

Registered
Feb 21, 2020
4
3
3
turkey
cPanel Access Level
Root Administrator
Hey there! Sorry to hear about these issues with the cPanel interface. When this happens I like to force an update to the server just to make sure all the files are in place on the system. You can do that with the following command:

/scripts/upcp --force

Can you try that and see if that gets things working?
thank you, yes it has fixed by using this code /scripts/upcp --force

Thank you