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Unable to login to cpanel, mail and whm

Discussion in 'E-mail Discussions' started by WarzMX, Apr 18, 2012.

  1. WarzMX

    WarzMX Registered

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    Hi,

    All of sudden I find myself unable to login. This just happend out of nowhere!

    No matter where I try to login using:
    https://ip:2082 (cPanel)
    or root using:
    https://ip:2087

    or even logging in to webmail I'm not able to login.

    The only reason I receive is:
    The login is invalid.

    I was able to login to SSH thank god, but have no idea how to fix this error. I ran an force upgrade of cPanel but it didn't help.

    My version is 11.32.2.18

    I have tried to restart cpanel and also to restart server. :confused:
     
  2. JayFromEpic

    JayFromEpic Well-Known Member

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    Sounds like your password files arn't synced.

    [removed suggested script as this script is not recommended to use]

    If that doesn't work, let me know.
     
  3. thewebhosting

    thewebhosting Well-Known Member

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    Have you recently done any kind of server migration from old machine to new machine?

    Remove the cache of your browser and try again.
     
  4. WarzMX

    WarzMX Registered

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    Hi, I ran this command (results here), unfortunately it changed nothing. Still getting login is invalid.

    No, I have not touch the server really for months. I tried using two other browsers I never use to login, same result there.
     
    #4 WarzMX, Apr 19, 2012
    Last edited: Apr 19, 2012
  5. JayFromEpic

    JayFromEpic Well-Known Member

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    I suggest waiting for a cPanel rep to take a look at this. See what they suggest. There is a few other things you could do to fix this, but they are risky so im not going to post them.
     
  6. WarzMX

    WarzMX Registered

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    Waiting for them to post here? Any idea how long it could take?

    I'm a quite stressed now not being able to answer any e-mails... how risky are those methods?
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    If your Hosting Provider is no help, they should be your first line for help, you might try putting in a ticket to cPanel here:
    Additional Support Options - cPanel Inc.

    As a Website owner, I'm not sure how helpful that might be though. cPanel Support will need root access to that server. If you've got root access, then I would think they can help.

    If not, best to contact your Hosting Provider for help with this.
     
  8. dgendron

    dgendron Member

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    Same thing happened to me today. The really weird thing is that every now and then it will let me login to whm for about 1 minute before asking for another login.

    I can login from my phone on 3g though, with no problems.

    So I'm at a loss as to what the problem is.
     
  9. anthelo

    anthelo Registered

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    Hello,

    this is happening to me also, without any reason.

    I can't use
    1. FTP
    2. Email
    3. Login to cPanel/VHM

    I can see the sites im hosting but i can’t do anything else.

    Also ive reboot the server and nothing happens. cPanel 2012 (11.32.2.27)

    Any idea how to solve this??

    Regards
     
    #9 anthelo, May 3, 2012
    Last edited: May 3, 2012
  10. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello,

    Can you try disabling cPHulk Brute Force Protection to see if that's the cause in some way? In SSH:

    Code:
    for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
    /usr/local/cpanel/bin/cphulk_pam_ctl --disable
    You have to ps aux for the process and kill it before disabling it. Otherwise, it's still running.

    If you can then login, I'd suggest checking the WHM > cPHulk Brute Force Protection logs at that point.

    Also, I want to mention that fixeverything script is not advised to be run at any point on a cPanel server. That script does not fix issues. It can actually cause issues. Please do not run it nor suggest running it.

    Thanks everyone!
     
  11. WarzMX

    WarzMX Registered

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    I solved this issue by reinstalling my server the first time :/

    It was fine for a while, but today I was changing e-mail password and was setting up the e-mail in Thunderbird, however I found myself unable to login so I went to cPanel, but I was not able to login again (same error as mentioned in my first post).

    Anyhow, I ran this command and was able to login after:
    Code:
    /usr/local/cpanel/bin/cphulk_pam_ctl --disable
    
    I then looked in my logs, and sure enough, there was my IP:
    Code:
    5 failed login attempts to account *censored* (system) -- Large number of attempts from this IP: *censored*
    I now added my own IP to whitelist, guess that will take care of it.

    Thank you Tristan!! :)
     
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