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Unable to login to mailbox using Blackberry on Dovecot

Discussion in 'E-mail Discussion' started by TapanB, Aug 23, 2011.

  1. TapanB

    TapanB Active Member

    Nov 29, 2004
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    I am using Dovecot as mail server and Blackberry FastMail is active. But my clients are saying that they are unable to setup / login their email accounts on their blackberry devices. They say the email account etc. is working on PC but when setting them up on a Blackberry Device it says "The password is incorrect etc.".

    So I took a email / password from them and tried to do the following:

    1. Logged into webmail from PC - WORKED FINE.
    2. Logged into email account using from PC - WORKED FINE.
    3. Tried to setup email on Blackberry 8520 (BIS Service) - DID'NT WORKED.
    4. Tried to manually set the configuration of mail server in BB Device - DID'NT WORKED.

    How to fix this issue so that clients can use their email accounts on their BB device ?

    P.S: They also say that other emails like gmail, hotmail, yahoo etc. are all working fine.


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