Hi,
Their was an update that happened a few weeks ago and since then, I'm unable to login to WHM whatsoever. It just happened out of the blue. The error message I get is below:
I have searched this issue for over a week now and none of the posted information on this forum nor elsewhere had helped.
I have attempted to run the update command via terminal and it just hangs
The update hangs with the following output:
It can keep going for several days without any luck.
I had checked the error log at # nano /usr/local/cpanel/logs/error_log and this is what I have:
The above sample is just some of the error log for today and if needed I can provide more. I'm just not sure as what is the problem at this point and really need some guidance as I've checked everything without finding a solution.
This is what I got in my /etc/resolv.conf file:
Please do let me know if anything else is needed.
Thank you
Their was an update that happened a few weeks ago and since then, I'm unable to login to WHM whatsoever. It just happened out of the blue. The error message I get is below:
Code:
[SIZE=6][B]Internal Server Error[/B]
[B]500[/B]
[B]The cPanel Server operation timed out at cpsrvd.pl line 531.[/B][/SIZE]
I have attempted to run the update command via terminal and it just hangs
Code:
# /scripts/upcp --force
Code:
=> Log opened from /usr/local/cpanel/scripts/updatenow (4269) at Sun May 14 17:49:06 2017
[2017-05-14 17:49:06 -0400] Detected version '11.62.0.17' from version file.
[2017-05-14 17:49:06 -0400] Running version '11.62.0.17' of updatenow.
[2017-05-14 17:49:06 -0400] --force passed on command line. Upgrade will disregard update config settings.
[2017-05-14 17:49:46 -0400] W Unable to download public key from vendor: cpanel, category: release, url: [URL]https://securedownloads.cpanel.net/cPanelPublicKey.asc[/URL]
[2017-05-14 17:49:46 -0400] Error encountered while running 'wget' command.
[2017-05-14 17:49:46 -0400] --2017-05-14 17:49:06-- [URL]https://securedownloads.cpanel.net/cPanelPublicKey.asc[/URL]
[2017-05-14 17:49:46 -0400] Resolving securedownloads.cpanel.net (securedownloads.cpanel.net)... failed: Name or service not known.
[2017-05-14 17:49:46 -0400] wget: unable to resolve host address 'securedownloads.cpanel.net'
[2017-05-14 17:50:26 -0400] W Unable to download public key from vendor: cpanel, category: development, url: [URL]https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc[/URL]
[2017-05-14 17:50:26 -0400] Error encountered while running 'wget' command.
[2017-05-14 17:50:26 -0400] --2017-05-14 17:49:46-- [URL]https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc[/URL]
[2017-05-14 17:50:26 -0400] Resolving securedownloads.cpanel.net (securedownloads.cpanel.net)... failed: Name or service not known.
[2017-05-14 17:50:26 -0400] wget: unable to resolve host address 'securedownloads.cpanel.net'
[2017-05-14 17:50:26 -0400] W Failed to download all specified public keys.
=> Log closed Sun May 14 17:51:44 2017
[2017-05-14 18:07:19 -0400] Falling back to traditional TIERS version file
I had checked the error log at # nano /usr/local/cpanel/logs/error_log and this is what I have:
Code:
Last login: Sun May 14 15:10:35 2017 from 73.175.176.24
[[email protected] ~]$ sudo nano /usr/local/cpanel/logs/error_log
[[email protected] ~]$ sudo nano /usr/local/cpanel/logs/error_log
[[email protected] ~]$ sudo nano /usr/local/cpanel/logs/error_log
[[email protected] ~]$ sudo nano /usr/local/cpanel/logs/error_log
[[email protected] ~]$ sudo nano /usr/local/cpanel/logs/error_log
[2017-05-14 18:21:52 -0400] info [whostmgrd] Internal Server Error: "GET /favicon.ico HTTP/1.1" 500 The cPanel Server operation timed out at cpsrvd.pl line 53$
[2017-05-14 18:25:08 -0400] info [whostmgrd] Internal Server Error: "GET / HTTP/1.1" 500 The cPanel Server operation timed out at cpsrvd.pl line 531.
[2017-05-14 18:25:39 -0400] info [whostmgrd] Internal Server Error: "GET /favicon.ico HTTP/1.1" 500 The cPanel Server operation timed out at cpsrvd.pl line 53$
[2017-05-14 18:34:39 -0400] warn [cpanelsync] httpupdate.cpanel.net could not be resolved to an IP adddress. Please check your /etc/resolv.conf file.
at /usr/local/cpanel/Cpanel/HttpRequest.pm line 863.
Cpanel::HttpRequest::_getAddressList(Cpanel::HttpRequest=HASH(0x1801020), "httpupdate.cpanel.net", undef) called at /usr/local/cpanel/Cpanel/HttpReque$
Cpanel::HttpRequest::_initrequest(Cpanel::HttpRequest=HASH(0x1801020), "host", "httpupdate.cpanel.net", "url", "/cpanelsync/cpaddons/cPAddonsMD5/.cpan$
Cpanel::HttpRequest::_request_file(Cpanel::HttpRequest=HASH(0x1801020), "exitOn404", 0, "host", "httpupdate.cpanel.net", "url", "/cpanelsync/cpaddons/$
Cpanel::HttpRequest::request(Cpanel::HttpRequest=HASH(0x1801020), "exitOn404", 0, "host", "httpupdate.cpanel.net", "url", "/cpanelsync/cpaddons/cPAddo$
Scripts::cpanelsync::_wait_for_mirror_lock(Cpanel::HttpRequest=HASH(0x1801020), "httpupdate.cpanel.net", "/cpanelsync/cpaddons/cPAddonsMD5", HASH(0x17$
Scripts::cpanelsync::script("Scripts::cpanelsync", "--signed=1", "httpupdate.cpanel.net", "/cpanelsync/cpaddons/cPAddonsMD5", "/usr/local/cpanel/cpadd$
==> cpsrvd 11.62.0.17 started
==> cpsrvd: loading security policy....Done
==> cpsrvd: Setting up SSL support ... Done
==> cpsrvd: transferred port bindings
==> cpsrvd: bound to ports
[2017-05-14 18:46:50 -0400] info [whostmgrd] Internal Server Error: "GET / HTTP/1.1" 500 The cPanel Server operation timed out at cpsrvd.pl line 531.
This is what I got in my /etc/resolv.conf file:
Code:
; generated by /usr/sbin/dhclient-script
search website.tld
nameserver 8.8.8.8
nameserver 8.8.4.4
Thank you
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