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Unable to login to WHM

Discussion in 'General Discussion' started by John11887, Jun 19, 2018.

  1. John11887

    John11887 Member

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    i installed Whm on my root after installing whm username and password are unable to login, what can i do please help
     
    #1 John11887, Jun 19, 2018
  2. rpvw

    rpvw Well-Known Member

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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 rpvw, Jun 19, 2018
    cPanelMichael likes this.
  3. John11887

    John11887 Member

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    i got this, i installed cpanel&whm on my root which i got https://ip:2087 when login with root and my password i keep getting this (The login is invalid)

    Cpanel&whm was installed into centos 7.4 anything i can do? please help
     
    #3 John11887, Jun 19, 2018
    Last edited by a moderator: Jun 19, 2018
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @John11887,

    Can you access your server via SSH as root and verify what appears in /usr/local/cpanel/logs/login_log when your attempt to access WHM fails? For example, you'd run the following command, attempt to access WHM, and then check to see which new lines are added to the output:

    Code:
    tail -f /usr/local/cpanel/logs/login_log
    Information on how to access your server via SSH is documented at:

    SSH Access - Version 70 Documentation - cPanel Documentation

    Thank you.
     
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    #4 cPanelMichael, Jun 19, 2018
  5. John11887

    John11887 Member

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    tail -f /usr/local/cpanel/logs/login_log

    i go failed user password incorrect
     
    #5 John11887, Jun 19, 2018
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Can you post the full output that showed up? Ensure to replace the IP address in the output with an example.

    Thank you.
     
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    #6 cPanelMichael, Jun 19, 2018
  7. John11887

    John11887 Member

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    [2018-06-19 10:50:38 +0000] info [whostmgrd] exmple - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect
    [2018-06-19 12:42:13 +0000] info [cpaneld] example - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: root login is not permitted to cpaneld
    [2018-06-19 12:43:00 +0000] info [cpaneld] exmaple - user exmple "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user exmaple (loadcpdata failed)
    [2018-06-19 12:51:23 +0000] info [whostmgrd] example - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect

    Here what i got
     
    #7 John11887, Jun 19, 2018
    Last edited by a moderator: Jun 19, 2018
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @John11887,

    The log output is showing that you are using the wrong password to access WHM as root. Are you using the same root password when accessing the server as root via SSH, or are you accessing SSH with a key?

    Additionally, the output shows you are attempting to login to cPanel (ports 2082 or 2083) with the "root" username in some of the attempts. Ensure to only use the "root" username with port 2087 as part of the Web Host Manager login attempt.

    Thank you.
     
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    #8 cPanelMichael, Jun 19, 2018
  9. John11887

    John11887 Member

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    Are you using the same root password when accessing the server as root via SSH, Using passwrod to access ssh, when login 2087 i made use of same password with username root Thanks please get to me
     
    #9 John11887, Jun 19, 2018
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you try using a different web browser to see if the issue persists? Also, if you're copying/pasting the password, make sure you're not including an extra space or character.

    Thank you.
     
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    #10 cPanelMichael, Jun 19, 2018
  11. John11887

    John11887 Member

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    Same Issue i also reset password from control panel still got Invalid login with different browser
     
    #11 John11887, Jun 19, 2018
  12. John11887

    John11887 Member

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    I try accessing https://domainname.com:2087 nothing is coming up can that be the issue why i cant the whm? please get to me thank you
     
    #12 John11887, Jun 19, 2018
  13. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you open a support ticket so we can take a closer look at the system to see what's happening? You can post the ticket number here and we will link this thread to the ticket.

    Thank you.
     
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    #13 cPanelMichael, Jun 19, 2018
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