John11887

Member
Jun 19, 2018
9
0
1
newyork
cPanel Access Level
Website Owner
i got this, i installed cpanel&whm on my root which i got https://ip:2087 when login with root and my password i keep getting this (The login is invalid)

Cpanel&whm was installed into centos 7.4 anything i can do? please help
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello @John11887,

Can you access your server via SSH as root and verify what appears in /usr/local/cpanel/logs/login_log when your attempt to access WHM fails? For example, you'd run the following command, attempt to access WHM, and then check to see which new lines are added to the output:

Code:
tail -f /usr/local/cpanel/logs/login_log
Information on how to access your server via SSH is documented at:

SSH Access - Version 70 Documentation - cPanel Documentation

Thank you.
 

John11887

Member
Jun 19, 2018
9
0
1
newyork
cPanel Access Level
Website Owner
[2018-06-19 10:50:38 +0000] info [whostmgrd] exmple - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect
[2018-06-19 12:42:13 +0000] info [cpaneld] example - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: root login is not permitted to cpaneld
[2018-06-19 12:43:00 +0000] info [cpaneld] exmaple - user exmple "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user exmaple (loadcpdata failed)
[2018-06-19 12:51:23 +0000] info [whostmgrd] example - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect

Here what i got
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello @John11887,

The log output is showing that you are using the wrong password to access WHM as root. Are you using the same root password when accessing the server as root via SSH, or are you accessing SSH with a key?

Additionally, the output shows you are attempting to login to cPanel (ports 2082 or 2083) with the "root" username in some of the attempts. Ensure to only use the "root" username with port 2087 as part of the Web Host Manager login attempt.

Thank you.
 

John11887

Member
Jun 19, 2018
9
0
1
newyork
cPanel Access Level
Website Owner
Are you using the same root password when accessing the server as root via SSH, Using passwrod to access ssh, when login 2087 i made use of same password with username root Thanks please get to me
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello,

Can you try using a different web browser to see if the issue persists? Also, if you're copying/pasting the password, make sure you're not including an extra space or character.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello,

Can you open a support ticket so we can take a closer look at the system to see what's happening? You can post the ticket number here and we will link this thread to the ticket.

Thank you.