Unable to login WHM account due to 2FA Code not get

[team365]

Hi team
We have bought your cpanel, and when we have configured it with 2FA. We have hosted it on Azure. But we have configured it WHM with root and password with 2 factor authentication...when I login in WHM .. it's want enter the security code which I was unable to get because security code on my google authenticator app which I was earlier configured & I reset the Google authenticator app So I need your help to disable the 2 factor-authentication on my cpanel on WHM account. You disable the 2FA on WHM so that i will login it and again configure it on my Google authenticator See the screenshot as an attachment when i login the WHM account

plz help to how to disable to 2FA authincation of WHM root login ...

 

[quietFinn]

Does this help:

Disabling 2FA from the command line for WHM

Introduction When 2-Factor Authentication (2FA) is enabled in WHM or cPanel, it prevents the login until a successful code is validated against an external device. Sometimes, however, that devic...

support.cpanel.net

 

[cPRex]

Thanks, @quietFinn - that's likely the best way to solve this.

@team365 - let us know if that helps!

 

[team365]

Does this help:

Disabling 2FA from the command line for WHM

Introduction When 2-Factor Authentication (2FA) is enabled in WHM or cPanel, it prevents the login until a successful code is validated against an external device. Sometimes, however, that devic...

support.cpanel.net

Hi I am unable to login can you share me which server you have talking because we dint make any server..can you share me another way..

 

[team365]

Thanks, @quietFinn - that's likely the best way to solve this.

@team365 - let us know if that helps!

Hi I am unable to login can you share me which server you have talking because we dint make any server..can you share me another way..

 

[cPRex]

@team365 - even though you can't access WHM, you would still be able to access the command line of the server over SSH in order to run those commands. Azure also has a shell in their software that you could use:

Azure Cloud Shell overview

Overview of the Azure Cloud Shell.

docs.microsoft.com

One of those options will let you access the command line to resolve the issue.

 

[anjigmo]

Please Help, I have the same issue, I´d put a 6 lenght Secret code when I´d set up and now I can´t get in, Even with SSL or VNC.
I can´t disable with SSH command:
whmapi1 twofactorauth_disable_policy

How can I receive help?

Thank you

 

[cPRex]

@anjigmo - did that whmapi1 command give you any errors or any odd output?

 

[anjigmo]

@anjigmo - did that whmapi1 command give you any errors or any odd output?

Sorry I didn´t express well my self.... I can´t login via SSH, the server reject my login as root.

 

[cPRex]

Thanks for the additional details. Does your hosting provider offer a control panel that has a root access terminal tool? If not, you'll need to contact the host directly to have them resolve the issue as that work will have to be done by someone with root access to the system.

 

[anjigmo]

Thanks for the additional details. Does your hosting provider offer a control panel that has a root access terminal tool? If not, you'll need to contact the host directly to have them resolve the issue as that work will have to be done by someone with root access to the system.

Never Mind-- RESOLVED BY MY OWN

thank you any way for your kindly help-- And fast response

 

[cPRex]

Can you share the solution here so others can learn as well?

 

[anjigmo]

Can you share the solution here so others can learn as well?

I get in as a reseller user account friend of mine. With shell privilege and can open SSH terminal... And run command disable 2FA.... And fixed...

 

[cPRex]

I'm glad you were able to find a good workaround!