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unable to login with FTP account created in cPanel

Discussion in 'General Discussion' started by arpitap, May 21, 2012.

  1. arpitap

    arpitap Registered

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    Hi there,

    I have created new FTP account from my cPanel and using that FTP details I am trying to connect through filezilla but it is not being connected. If I use main account username and password, then it works but not for the ftp login which is created from cPanel. Can please anyone help me asap?

    Thanks in advance.
    Arpita
     
    #1 arpitap, May 21, 2012
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Main account login uses only the username and password. Any addon FTP account will always use addonftpusername@domainname.com as the user name for login.
     
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    #2 Infopro, May 22, 2012
  3. PlotHost

    PlotHost Well-Known Member

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    Infopro is right. Also, what message do you see in filezilla ?
     
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    #3 PlotHost, May 22, 2012
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