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unable to login with FTP account created in cPanel

Discussion in 'General Discussion' started by arpitap, May 21, 2012.

  1. arpitap

    arpitap Registered

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    Hi there,

    I have created new FTP account from my cPanel and using that FTP details I am trying to connect through filezilla but it is not being connected. If I use main account username and password, then it works but not for the ftp login which is created from cPanel. Can please anyone help me asap?

    Thanks in advance.
    Arpita
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Main account login uses only the username and password. Any addon FTP account will always use addonftpusername@domainname.com as the user name for login.
     
  3. PlotHost

    PlotHost Well-Known Member

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    Infopro is right. Also, what message do you see in filezilla ?
     
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