Unable to modify an account in WHM

blaster701

Member
Mar 16, 2006
14
0
151
Hi everyone.

I'm stuck with this problem. After Cpanel migration to another server, one account/domain disappeared from both LIST ACCOUNTS and MODIFY in WHM. However all files were in place, and services working perfectly.

I've recreated /etc/trueuserdomains and /etc/trueuserowners with proper values for the domain.

After that the config file for the user was also missing, so I copied and modified one, so it matched the "lost" user account in /var/cpanel/users. Now the account shows in List Accounts in WHM, and can be modified.

However in Cpanel for that domain all values are 0, eventhough they are not null in config file! So that customer can't add any mail or ftp account.

I don't know what else to do to recover this WHM account, may anyone help here?

Thanks in advance for your time,
 
Last edited:

blaster701

Member
Mar 16, 2006
14
0
151
Fixed

Easier than it looked like.
For /var/cpanel/users/username, username must be owned by root:user

Hope this help others