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Unable to Modify an Account (user)

Discussion in 'General Discussion' started by markhubert, Nov 21, 2014.

  1. markhubert

    markhubert Member

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    When trying to modify an account (in this instance turn on Shell Access) We are getting: Sorry the user vinmoto.HZ4nla3OgJq3UpWsBsmNYYO6TYapsuMs does not exist

    Any suggestions appreciated.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    Please review the following file:

    /var/cpanel/users/$username

    Replace "$username" with the username of the account. Look to make sure the "user=" entry is valid in this file.

    Thank you.
     
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