1. 

   markhubert Member

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   When trying to modify an account (in this instance turn on Shell Access) We are getting: Sorry the user vinmoto.HZ4nla3OgJq3UpWsBsmNYYO6TYapsuMs does not exist
   
   Any suggestions appreciated.

    

   #1 markhubert, Nov 21, 2014
2. 

   cPanelMichael Forums Analyst

   Staff Member

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   Root Administrator

   Hello
   
   Please review the following file:
   
   /var/cpanel/users/$username
   
   Replace "$username" with the username of the account. Look to make sure the "user=" entry is valid in this file.
   
   Thank you.

    

   #2 cPanelMichael, Nov 24, 2014

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