Unable to Modify an Account (user)

markhubert

Member
Jan 7, 2007
8
0
151
When trying to modify an account (in this instance turn on Shell Access) We are getting: Sorry the user vinmoto.HZ4nla3OgJq3UpWsBsmNYYO6TYapsuMs does not exist

Any suggestions appreciated.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Hello :)

Please review the following file:

/var/cpanel/users/$username

Replace "$username" with the username of the account. Look to make sure the "user=" entry is valid in this file.

Thank you.