Unable to prune transport Amazon_S3

Karl1

Active Member
Jul 14, 2011
31
2
58
Netherlands
cPanel Access Level
Root Administrator
Hi support team,

Is there a solution for this error:

"Unable to prune transport “Amazon_S3”
Unable to remove outdated backup: The server has stopped responding at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Amazon/S3/Bucket.pm line 333."

====

329 sub list_all {

330 my $self = shift;

331 my $conf = shift || {};

332 $conf->{bucket} = $self->bucket;

333 return $self->account->list_bucket_all($conf);

334 }

====

Thanks
Karl
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,224
463
Hello,

Could you verify there are no network issues between your cPanel server and the Amazon server? If not, try increasing the timeout value under the remote destination in "WHM >> Backup Configuration" to a higher value and let us know if the issue continues. You can find documentation on the backup configuration option at:

Backup Configuration - Documentation - cPanel Documentation

Thank you.