Unable to prune transport Amazon_S3

[Karl1]

Hi support team,

Is there a solution for this error:

"Unable to prune transport “Amazon_S3”
Unable to remove outdated backup: The server has stopped responding at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Amazon/S3/Bucket.pm line 333."

====

329 sub list_all {

330 my $self = shift;

331 my $conf = shift || {};

332 $conf->{bucket} = $self->bucket;

333 return $self->account->list_bucket_all($conf);

334 }

====

Thanks
Karl

 

[cPanelMichael]

Hello,

Could you verify there are no network issues between your cPanel server and the Amazon server? If not, try increasing the timeout value under the remote destination in "WHM >> Backup Configuration" to a higher value and let us know if the issue continues. You can find documentation on the backup configuration option at:

Backup Configuration - Documentation - cPanel Documentation

Thank you.