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Unable to receive email from Google

Discussion in 'E-mail Discussion' started by guestofhonor, Mar 17, 2015.

  1. guestofhonor

    guestofhonor Registered

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    Hello,

    my server doesn't receive any email sent from gmail !

    Regards
     
    #1 guestofhonor, Mar 17, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    What output do you see when searching for the email in /var/log/exim_mainlog? EX:

    Code:
    exigrep user@gmail /var/log/exim_mainlog
    Does the Google user receive a specific bounce message?

    Thank you.
     
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    #2 cPanelMichael, Mar 17, 2015
  3. guestofhonor

    guestofhonor Registered

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    Hello,

    no it doesn't, i can receive emails from any mail server except google !

    and this is what i get when i type the command you sent me

    [Removed Actual Email Addresses]

    Regards
     
    #3 guestofhonor, Mar 17, 2015
    Last edited by a moderator: Mar 17, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Could you run the command I recommended in my previous post and let us know the output?

    Thank you.
     
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    #4 cPanelMichael, Mar 17, 2015
  5. guestofhonor

    guestofhonor Registered

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    I did already !

    Regards
     
    #5 guestofhonor, Mar 17, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Thanks, I do see you edited your post to add that information. Those are all messages you sent to that Google address, so I went ahead and removed the content because you posted actual email addresses. I suggest consulting with Google because the Google users do not receive a bounce, and the email never makes it to your cPanel server based on the output in /var/log/exim_mainlog.

    Thank you.
     
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    #6 cPanelMichael, Mar 17, 2015
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