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Unable to receive email issue

Discussion in 'E-mail Discussions' started by btsta, Sep 29, 2017.

  1. btsta

    btsta Registered

    Joined:
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    Location:
    Barcelona
    cPanel Access Level:
    Website Owner
    I've configured Zoho email. I can send emails but I can't receive them.

    MX records seems to be ok:
    - Removed -

    I've been following this article from Zoho: zoho.eu/mail/help/adminconsole/cpanel.html

    This is the message I get:
    Code:
    This is the mail system at host fnsib-smtp07.srv.cat.
    
    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.
    
    For further assistance, please send mail to postmaster.
    
    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.
    
                      The mail system
    
    
    Any advice?
     
    #1 btsta, Sep 29, 2017
    Last edited by a moderator: Sep 29, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Have you reported this issue to Zoho's support team so they can take a closer look at the issue? Also, since you do not have root access, you may also want to report this issue to your web hosting provider for additional assistance.

    Thank you.
     
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