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Unable to receive emails from Gmail (bounces back) with cPanel email accounts

Discussion in 'E-mail Discussion' started by Leo Tse, Sep 3, 2016.

  1. Leo Tse

    Leo Tse Member

    Aug 15, 2016
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    I'm learning to be a server admin, and I have successfully installed CentOS 7, WHM and cPanel on a newly purchased VPS without any certificates. I have also pointed a domain (from Godaddy) to the new VPS and created a cPanel account with the domain. Everything works well until I found that I'm unable to receive incoming emails from Gmail. In fact, I lack of the knowledge to set a domain's MX records correctly. Please help, here are some information I have so far:

    My domain's DNS settings:
    A -> Host: @, Points To: server's IP, TTL: 600 seconds
    CName -> Host: email, Points To: @, TTL: 1 Hour
    CName -> Host: ftp, Points To: @, TTL: 1 Hour
    CName -> Host: www, Points To: @, TTL: 1 Hour
    MX -> Priority: 0, Host: @, Points To: @, TTL: 1 Hour
    Nameservers: The two nameservers belong to Godaddy. (I haven't registered my VPS with a registrar to obtain valid nameservers yet)


    Here is the error from the Bounce-Back message from Gmail:
    Delivery to the following recipient failed permanently:

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain by[godaddy_mail_server_ip].

    The error that the other server returned was:
      550 5.1.1 <> Recipient not found. <" target="_blank" class="externalLink ProxyLink" data-proxy-href=">" rel="nofollow">> 

    It seems that Gmail is still reading the old smtp MX records I deleted already. I have no idea why. Other Mail Service Providers like Zoho, Outlook, etc, are able to send emails to the cPanel email account though. Anyone has any idea?

    Thanks in advance!
    #1 Leo Tse, Sep 3, 2016
    Last edited by a moderator: Sep 3, 2016
  2. 24x7server

    24x7server Well-Known Member

    Apr 17, 2013
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    Hello :),

    I think there is an still issues with the MX record of your domain. You can check your domain DNS report at : and verify your domain DNS which you have setup.
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    The MX records are automatically configured for your domain name on the cPanel server by default. Thus, the easiest solution to this issue is to have the cPanel server manage the DNS for your domain names. The following thread offers instructions on how to configure this:

    [Tutorial] Nameserver configuration on cPanel servers

    Thank you.
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