Unable to receive password reset link

l2Support

Member
PartnerNOC
Dec 15, 2006
21
1
153
Hello,

We are unable to receive password reset link after changing cpanel's contact email id from whm.
While we click on reset password, we enter the newly entered email address, but it shows the below provided error :

The email address you provided does not match our records.

It shows error for both new email address that is changed as well as the old email address.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

Could you let us know of any output to /usr/local/cpanel/logs/error_log when reproducing the issue? Also, which version of cPanel is installed on this system?

Thank you.