Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Unable to receive password reset link

Discussion in 'E-mail Discussion' started by l2Support, Mar 31, 2017.

Tags:
  1. l2Support

    l2Support Member

    Joined:
    Dec 15, 2006
    Messages:
    20
    Likes Received:
    1
    Trophy Points:
    153
    Hello,

    We are unable to receive password reset link after changing cpanel's contact email id from whm.
    While we click on reset password, we enter the newly entered email address, but it shows the below provided error :

    The email address you provided does not match our records.

    It shows error for both new email address that is changed as well as the old email address.
     
    #1 l2Support, Mar 31, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,774
    Likes Received:
    1,995
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Could you let us know of any output to /usr/local/cpanel/logs/error_log when reproducing the issue? Also, which version of cPanel is installed on this system?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Apr 3, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - Unable receive password
  1. samisel

    Unable to send or receive email messages issue

    samisel, Aug 15, 2018, in forum: E-mail Discussion
    Replies:
    7
    Views:
    281
    DennisMidjord
    Aug 16, 2018
  2. btsta

    Unable to receive email issue

    btsta, Sep 29, 2017, in forum: E-mail Discussion
    Replies:
    1
    Views:
    753
    cPanelMichael
    Oct 2, 2017
  3. Phillit

    SOLVED Unable to receive mails with xslm attachments

    Phillit, Feb 20, 2017, in forum: E-mail Discussion
    Replies:
    3
    Views:
    1,074
    cPanelMichael
    Feb 22, 2017
  4. Hpatt

    Unable to open Web Host Manager

    Hpatt, Jan 12, 2019, in forum: General Discussion
    Replies:
    6
    Views:
    198
    cPanelMichael
    Jan 14, 2019
  5. Richard-N

    Unable to email more than 5 recipients

    Richard-N, Jan 12, 2019, in forum: E-mail Discussion
    Replies:
    1
    Views:
    281
    cPanelMichael
    Jan 15, 2019

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice