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Unable to receive password reset link

Discussion in 'E-mail Discussions' started by l2Support, Mar 31, 2017.

  1. l2Support

    l2Support Member

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    Hello,

    We are unable to receive password reset link after changing cpanel's contact email id from whm.
    While we click on reset password, we enter the newly entered email address, but it shows the below provided error :

    The email address you provided does not match our records.

    It shows error for both new email address that is changed as well as the old email address.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Could you let us know of any output to /usr/local/cpanel/logs/error_log when reproducing the issue? Also, which version of cPanel is installed on this system?

    Thank you.
     
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