Unable to remove subdomain

[JLafranca]

Dear all,

I'm trying to remove a subdomain I don't longer need. However, it gives me the following error: Error: (XID u68q2x) The domain “.dorgroot.com” does not belong to “dorgroot”.

Any ideas?

 

[cPRex]

Hey there! When you get that error message, are you performing the removal from the cPanel >> Domains interface? If so, the domain is likely in a partially-removed state, so the userdata may need to be manually fixed.

If you have root access to the server, it's best to open a ticket with our team so we can check things and manually resolve that for you, as advising people how to manually edit userdata over the Forums without seeing everything happening on the system can result in more corruption on the machine.

 

[JLafranca]

Yes, I am trying via cPanel >> Domains.

I do have root access, I will open a ticket. Didn't want to bother unnecessary via ticket system, so thought to try here first.

Thanks for your quick reply!

 

[cPRex]

Sure thing! If you can share the ticket number here so I can follow along, that would be appreciated.

 

[JLafranca]

#94504553

 

[cPRex]

Thanks for that - I'm following along with that ticket on my end now.

 

[cPRex]

I see our team found this issue since you were trying to remove a subdomain created under an addon domain:

https://support.cpanel.net/hc/en-us/articles/9225689915287-Error-when-attempting-to-remove-a-subdomain-relating-to-an-addon-domain-via-cPanel-s-Domains-module