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Unable to replace certificate for subdomain

Discussion in 'Security' started by RK-BZ, Nov 7, 2018.

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  1. RK-BZ

    RK-BZ Registered

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    1. We use an external DNS-Server.

    2. Webserver with 2 Accounts and 2 Domains and 1 Subdomain:
    Account1 with Maindomain domain.com
    Account2 with Maindomain otherdomain.com and Parked Domain subdomain.domain.com

    Since v76.0.4 AutoSSL is unable to replace certificate for subdomain subdomain.domain.com.


    AutoSSL has successfully renewed the Domain Validated (DV) SSL certificate for “otherdomain.com”. The new certificate lacks the following domains that the previous certificate secured:
    There is no recorded error on the system for “subdomain.domain.com”.
    This might mean that this domain failed DCV (Domain Control Validation) when the system requested the new certificate, but the domain has since passed DCV.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @RK-BZ,

    Can you open a support ticket so we can take a closer look? You can post the ticket number here and we'll link this thread to the ticket.

    Thank you.
     
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