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Unable to retrieve tier version info

Discussion in 'General Discussion' started by webstyler, Aug 26, 2015.

  1. webstyler

    webstyler Well-Known Member

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    Hi

    More than one server don't update cPanel with this error:

    Code:
    [2015-08-26 06:40:47 +0200] ***** FATAL: Unable to retrieve tier version info: Failed to download URL '[URL]http://httpupdate.cpanel.net/cpanelsync/TIERS.asc[/URL]'.
    
    Any suggest ?

    Thanks
     
    #1 webstyler, Aug 26, 2015
    Last edited by a moderator: Aug 26, 2015
  2. cPanelKenneth

    cPanelKenneth cPanel Development
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    What is the current version installed on your server?

    What is the IP address of the httpupdate mirror being used?
     
  3. webstyler

    webstyler Well-Known Member

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    11.50.0.29
    52.2.118.214
     
  4. webstyler

    webstyler Well-Known Member

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    Same today

    [2015-08-27 08:08:00 +0200] Detected version '11.50.0.29' from version file.
    [2015-08-27 08:08:00 +0200] Running version '11.50.0.29' of updatenow.
    [2015-08-27 08:08:00 +0200] Using mirror '159.253.142.50' for host 'httpupdate.cpanel.net'.
    [2015-08-27 08:08:00 +0200] Using mirror '52.2.118.214' for host 'httpupdate.cpanel.net'.

    Nothing change also by shutdown server firewall
     
  5. cPJacob

    cPJacob cPanel Product Owner
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    Twitter:
    Hi,

    There were some issues yesterday with our mirrors, however that's been fixed at this time. If you are still experiencing problems, I'd suggest opening a ticket using the links below in my signature. Thanks!
     
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