Unable to send and receive mails

louis kruger

Registered
Feb 23, 2016
2
0
1
south africa
cPanel Access Level
Website Owner
Hi there,

Please could someone assist we are struggling to receive and send mails to and from our email accounts. We have been requesting assistance since early this morning. We are not sure if this is even reaching the service provider. Like most of us on mail this is our life line to the world and need assistance ASAP.
 

SysSachin

Well-Known Member
Aug 23, 2015
604
48
28
India
cPanel Access Level
Root Administrator
Twitter
Hello,

Are you getting any error while sending mail ? If yes then post the error message here so I can help you.
 

louis kruger

Registered
Feb 23, 2016
2
0
1
south africa
cPanel Access Level
Website Owner
Thanks for the response

The errors is as followed when sending to another mail address

"This message was created automatically by mail delivery software.


A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
[Removed - Please do not post real email addresses or IP addresses]
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Please report this issue to your web hosting provider. There are limited troubleshooting options for this type of issue if you do not have root access to the system.

Thank you.