Unable to send or receive email messages issue

samisel

Member
Jan 31, 2017
6
0
1
yemen
cPanel Access Level
Website Owner
i can't send and receive messages
i have new reseller account
i create account and test email no work
this problem was in my old reseller hosting
im change all my hosting because this problem

don't send and receive and the system replay this:


This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
Code:
[email protected]
No Such User Here
Reporting-MTA: dns; xxxx.net

Action: failed
Final-Recipient: rfc822;[email protected]
Status: 5.0.0
Subject test email
From [email protected]
To [email protected]
Date Today 15:17
test email
**************
please help me!
**************
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello @samisel,

The error message suggest the email account you are sending to does not exist. Have you confirmed it exists as an email account using the Email Accounts option in cPanel? If so, use a website such as IntoDNS to verify the domain name uses the correct name servers and points to the new cPanel & WHM server. Or, consider reaching out to your web hosting provider so they can take a closer look at the system to see what's happening.

Thank you.
 

DennisMidjord

Well-Known Member
Sep 27, 2016
261
33
28
Denmark
cPanel Access Level
Root Administrator
Hi!

Also, make sure that you haven't added the xxx.com domain to the same server as you're sending from. If you added it as an addon domain without creating any email accounts for the domain, cPanel will try to deliver any email locally that you send from the same server - even if the MX record for the domain is hosted externally.

If the xxx.com domain is added, try setting Mail Routing to external.
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello @samisel,

I recommend reaching out to your web hosting provider so they can take a closer look at the system to see what's happening if the suggestions in the two previous posts are unhelpful.

Thank you.
 

samisel

Member
Jan 31, 2017
6
0
1
yemen
cPanel Access Level
Website Owner
i used intodns :
Different subnets WARNING: Not all of your nameservers are in different subnets

Different autonomous systems WARNING: Single point of failure
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello @samisel,

Those warnings should not affect the ability for your domain name to resolve to the correct server.

Thank you.