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Unable to send or receive emails

Discussion in 'E-mail Discussions' started by Capt_AMTR, Jul 16, 2013.

  1. Capt_AMTR

    Capt_AMTR Registered

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    I am relatively new at hosting, although I have used cpanel for about a year. Having just purchased a cheap reseller package to learn on I have failed to get emails either sent or received.

    I have spent considerable time looking at posts here but can't find anything which helps me.

    I have set an email account – me@domainname.co.uk and can access it via webmail. When I compose and send an email I instantly get the following error message into the webmail inbox

    Code:
    “This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
    me@anotherdomain.com
    No Such User Here
    
    ------ This is a copy of the message, including all the headers. ------
    
    Return-path: <me@domainname.co.uk>
    Received: from localhost ([127.0.0.1]:51461 helo=www.domainname.co.uk)
    by server2.resellerhosting.com with esmtpa (Exim 4.80.1)
    (envelope-from <me@domainname.co.uk>)
    id 1UydQh-0007cO-9s
    for me@anotherdomain.com; Mon, 15 Jul 2013 02:42:43 -0500
    Received: from 92.40.254.100 ([92.40.254.100])
    (SquirrelMail authenticated user me@domainname.co.uk)
    by DomainName with HTTP;
    Mon, 15 Jul 2013 02:42:43 -0500
    Message-ID: <97f9a6e1001875ec8f7b97717186b98c.squirrel@www.domainname.co.uk>
    Date: Mon, 15 Jul 2013 02:42:43 -0500
    Subject: test again
    From: me@domainname.co.uk
    To: me@anotherdomain.com
    User-Agent: SquirrelMail/1.4.22
    MIME-Version: 1.0
    Content-Type: text/plain;charset=iso-8859-1
    Content-Transfer-Encoding: 8bit
    X-Priority: 3 (Normal)
    Importance: Normal “
    
    If I send an email from my normal email account I get the following message sent back to me

    Code:
    “This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
    me@domainname.co.uk
    SMTP error from remote mail server after RCPT TO:<me@domainname.co.uk>:
    host domainname.co.uk [71.40.108.237]: 550-Verification failed for <me@anotherdomain.com>
    550-No Such User Here
    550 Sender verify failed”
    I have contacted the person I bought the reseller package off, but they don't know what the problem is and have the same problem (at least they are up front about it).

    Has anyone any ideas of what may be wrong.

    Thank you
     
    #1 Capt_AMTR, Jul 16, 2013
    Last edited by a moderator: Jul 16, 2013
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    It sounds like your domain name may be using a remote server for email purposes, or it may not have it's MX records configured properly. Are you using your hosting provider's name servers? You mentioned there is a bounce when you send an email from a working email address to the problematic one. Is the IP address in the bounceback the same IP address that your domain name is hosted on?

    Thank you.
     
  3. Capt_AMTR

    Capt_AMTR Registered

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    Thanks for the reply,

    That's what I'm thinking but I don't know how to sort it. The IP address in the bounced message is the same my domain name is hosted on.

    regards


     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    There are several potential causes of an issue like this. It's difficult to diagnose the exact issue if you do not have root access to the server. You may want to suggest to your hosting provider to open a support ticket via:

    Submit A Ticket

    We will be able to login directly to the server and investigate as long as they have "root" access. You can have them provide you with the ticket number so we can update this thread with the outcome.

    Thank you.
     
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