Unable to send or receive emails

Capt_AMTR

Registered
Jul 14, 2013
2
0
1
cPanel Access Level
Reseller Owner
I am relatively new at hosting, although I have used cpanel for about a year. Having just purchased a cheap reseller package to learn on I have failed to get emails either sent or received.

I have spent considerable time looking at posts here but can't find anything which helps me.

I have set an email account – [email protected] and can access it via webmail. When I compose and send an email I instantly get the following error message into the webmail inbox

Code:
“This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
No Such User Here

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from localhost ([127.0.0.1]:51461 helo=www.domainname.co.uk)
by server2.resellerhosting.com with esmtpa (Exim 4.80.1)
(envelope-from <[email protected]>)
id 1UydQh-0007cO-9s
for [email protected]; Mon, 15 Jul 2013 02:42:43 -0500
Received: from 92.40.254.100 ([92.40.254.100])
(SquirrelMail authenticated user [email protected])
by DomainName with HTTP;
Mon, 15 Jul 2013 02:42:43 -0500
Message-ID: <[email protected]>
Date: Mon, 15 Jul 2013 02:42:43 -0500
Subject: test again
From: [email protected]
To: [email protected]
User-Agent: SquirrelMail/1.4.22
MIME-Version: 1.0
Content-Type: text/plain;charset=iso-8859-1
Content-Transfer-Encoding: 8bit
X-Priority: 3 (Normal)
Importance: Normal “
If I send an email from my normal email account I get the following message sent back to me

Code:
“This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
SMTP error from remote mail server after RCPT TO:<[email protected]>:
host domainname.co.uk [71.40.108.237]: 550-Verification failed for <[email protected]>
550-No Such User Here
550 Sender verify failed”
I have contacted the person I bought the reseller package off, but they don't know what the problem is and have the same problem (at least they are up front about it).

Has anyone any ideas of what may be wrong.

Thank you
 
Last edited by a moderator:

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
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Hello :)

It sounds like your domain name may be using a remote server for email purposes, or it may not have it's MX records configured properly. Are you using your hosting provider's name servers? You mentioned there is a bounce when you send an email from a working email address to the problematic one. Is the IP address in the bounceback the same IP address that your domain name is hosted on?

Thank you.
 

Capt_AMTR

Registered
Jul 14, 2013
2
0
1
cPanel Access Level
Reseller Owner
Thanks for the reply,

That's what I'm thinking but I don't know how to sort it. The IP address in the bounced message is the same my domain name is hosted on.

regards


Hello :)

It sounds like your domain name may be using a remote server for email purposes, or it may not have it's MX records configured properly. Are you using your hosting provider's name servers? You mentioned there is a bounce when you send an email from a working email address to the problematic one. Is the IP address in the bounceback the same IP address that your domain name is hosted on?

Thank you.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
There are several potential causes of an issue like this. It's difficult to diagnose the exact issue if you do not have root access to the server. You may want to suggest to your hosting provider to open a support ticket via:

Submit A Ticket

We will be able to login directly to the server and investigate as long as they have "root" access. You can have them provide you with the ticket number so we can update this thread with the outcome.

Thank you.