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Unable to send or receive external mail

Discussion in 'E-mail Discussions' started by Mark Garlick, Oct 26, 2015.

  1. Mark Garlick

    Mark Garlick Member

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    Hi,

    Got a bit of a strange problem. Up until late last week we had no issues suddenly we are unable to send or receive email externally. Just get an unknown server error. Hosting company are looking into it but with no progress yet. Had to temporarily disable exim and dovecote and when restarting in whm following log is generated.

    Any bright ideas would be gratefully received!


    Oct 23 10:15:33 server dovecot: master: Dovecot v2.2.16 starting up for imap, pop3 (core dumps disabled)
    Oct 23 10:15:33 server dovecot: log: Warning: Killed with signal 15 (by pid=2815 uid=0 code=kill)
    Oct 23 10:15:33 server dovecot: imap-login: Error: read(anvil) failed: EOF
    Oct 23 10:15:33 server dovecot: auth: Error: net_connect_unix(anvil-auth-penalty) failed: Permission denied
    Oct 23 10:15:33 server dovecot: auth: Error: read(anvil-auth-penalty) failed: EOF

    dovecot restarted successfully.

    Waiting for “imap” to restart ……………………waiting for “imap” to initialize ……
    …finished.

    Service Status
    dovecot (/usr/sbin/dovecot) is running as root with PID 2876 (pidfile check method).

    The service “imap” failed to start with the message: The 'dovecot' service passed the check.

    Startup Log
    Starting Dovecot Imap: [ OK ]

    imap has failed. Please contact your system administrator if the service does not automagically recover.

    Service Changes Complete Log Messages
     
  2. Daniel Boris

    Daniel Boris Member

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    I have the same problem, e-mails only work internally but cannot receive or send emails to/from any other domain than my own. Only difference is, I have never been able to get it working properly once.

    Perhaps any recommendations from experienced user on debugging would be highly appreciated?
     
    Mark Garlick likes this.
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What do you mean by "disable exim and dovecot" exactly? If you disabled it and tried to restarted a disabled service, I would think those errors would be expected?

    If I disable EXIM from Service Manager, and then go to Restart Services and try to restart EXIM I only get this message:
     
  4. Mark Garlick

    Mark Garlick Member

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    I disabled the following in the service manager:
    Exim Mail server
    IMAP Server (Dovecote pop3)
    POP 3 server.

    Did what need to be done and then re-enabled them which then produced the above log error!
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What needed to be done, exactly?
     
  6. Mark Garlick

    Mark Garlick Member

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    It was going to me a mail folder copy.. but turns out that the new partition of extra space had not been set up correctly by the hosting company so would not work... hence gave up and re enabled the services stated above!
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I'm sorry, I can't make out what your reply means.
     
  8. Mark Garlick

    Mark Garlick Member

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    Sorry trying to do too much at once...

    I was going to make a copy mail folder as was running low on space.. purchased additional storage from hosting company (to accommodate the copy) but but turns out that the new partition of extra space had not been set up/mounted correctly... hence gave up with the idea of speaking to them the following day and so re enabled the services stated above!
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    So you did or didn't try to move/modify anything?


    Have you tried forcing an update to this server's cPanel since?
     
  10. Mark Garlick

    Mark Garlick Member

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    Not as of yet... hoping that hosting tech team can resolve it dont appear to be getting very far very fast!
     
  11. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Can't hurt to give that a go while you wait. cPanel updates checks and fixes things. Can it help here? Not sure, but trying a forced update won't make things worse I don't think. ;)
     
  12. Mark Garlick

    Mark Garlick Member

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    Pleased to say... all up and running again! Hosting company not huge help.. ran mail permissions repair in whm (few that were incorrect it would seem) and also cpanel update! :) thanks for the suggestions!
     
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  13. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Good news then! Thanks for posting back.
     
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