unable to stop spammer

[hostnex]

We have a situation where a spammer is able to send emails from two of our accounts. Spammer is using main cpanel accounts to relay emails. We have changed password of both of the accounts but still emails are going out. In the logs it is clearly written emails were send from main cpanel accounts. We have done everything but unable to stop him to send emails from both of the accounts. Please guide how we can stop him.

 

[hostnex]

We have a situation where a spammer is able to send emails from two of our accounts. Spammer is using main cpanel accounts to relay emails. We have changed password of both of the accounts but still emails are going out. In the logs it is clearly written emails were send from main cpanel accounts. We have done everything but unable to stop him to send emails from both of the accounts. Please guide how we can stop him.

Anyone there to help ?

 

[ckh]

If you changed the password and it didn't help, then I can think of two things. Someone has something installed on their computer that is sending the password to the spammer or they are using another email account to send spam.

In cases like these and I suspect the client's computer is infected, I'll change the cPanel password and not give them the password to see what affect it has.

In the latter case, change the passwords for the email accounts for those cPanel accounts.

 

[hostnex]

If you changed the password and it didn't help, then I can think of two things. Someone has something installed on their computer that is sending the password to the spammer or they are using another email account to send spam.

In cases like these and I suspect the client's computer is infected, I'll change the cPanel password and not give them the password to see what affect it has.

In the latter case, change the passwords for the email accounts for those cPanel accounts.

we have not given the password to the client so far but still spammer is able to send emails. We don't want to give password to any third party and Cpanel support has denied to help in this matter. Any suggestions to track the spammer ?