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Unable to terminate an account

Discussion in 'General Discussion' started by Dimitrios_Koutsos, Feb 26, 2019.

  1. Dimitrios_Koutsos

    Dimitrios_Koutsos Registered

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    Hello . I just try that guide bobcares.com/blog/cpanel-duplicate-account/

    not successfully now I can't delete the account says an error

    API failure: Need “_removed_tls” set! at /usr/local/cpanel/Whostmgr/Accounts/Remove/Cleanup.pm line 451.

    Also I can't restore the account says that:

    The “Account” restore module failed because of an error: Failed to create the account: (XID tk29gy) The domain “example.com” already exists in the userdata.

    Can you help me?
     
    #1 Dimitrios_Koutsos, Feb 26, 2019
    Last edited by a moderator: Feb 26, 2019
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @Dimitrios_Koutsos

    Most of the time this is a result of the account being incorrectly terminated leaving the userdata partially intact. Can you run the following then try to remove the account once more?

    Code:
    /usr/local/cpanel/bin/userdata_update
    We also have a case open for this behavior CPANEL-24006, please let us know if what I suggested doesn't allow you to remove the account successfully.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelLauren, Feb 26, 2019
  3. Dimitrios_Koutsos

    Dimitrios_Koutsos Registered

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    I try that command and in terminal and say that : Skipping cPanel user example. No main domain located in Apache configuration.
    When I try to remove the account now say that example account was not completely removed (/var/cpanel/users/example)
     
    #3 Dimitrios_Koutsos, Feb 27, 2019
  4. Dimitrios_Koutsos

    Dimitrios_Koutsos Registered

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    After I refresh the list account and it works.. The account removed successfully

    Thank you very much.
     
    #4 Dimitrios_Koutsos, Feb 27, 2019
    cPanelLauren likes this.
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