Unable to terminate an account

[Dimitrios_Koutsos]

Hello . I just try that guide bobcares.com/blog/cpanel-duplicate-account/

not successfully now I can't delete the account says an error

API failure: Need “_removed_tls” set! at /usr/local/cpanel/Whostmgr/Accounts/Remove/Cleanup.pm line 451.

Also I can't restore the account says that:

The “Account” restore module failed because of an error: Failed to create the account: (XID tk29gy) The domain “example.com” already exists in the userdata.

Can you help me?

 

[cPanelLauren]

Hello @Dimitrios_Koutsos

Most of the time this is a result of the account being incorrectly terminated leaving the userdata partially intact. Can you run the following then try to remove the account once more?

/usr/local/cpanel/bin/userdata_update

We also have a case open for this behavior CPANEL-24006, please let us know if what I suggested doesn't allow you to remove the account successfully.

Thanks!

 

[Dimitrios_Koutsos]

I try that command and in terminal and say that : Skipping cPanel user example. No main domain located in Apache configuration.
When I try to remove the account now say that example account was not completely removed (/var/cpanel/users/example)

 

[Dimitrios_Koutsos]

After I refresh the list account and it works.. The account removed successfully

Thank you very much.