Dimitrios_Koutsos

Registered
Feb 26, 2019
3
1
3
Athens
cPanel Access Level
Root Administrator
Hello . I just try that guide bobcares.com/blog/cpanel-duplicate-account/

not successfully now I can't delete the account says an error

API failure: Need “_removed_tls” set! at /usr/local/cpanel/Whostmgr/Accounts/Remove/Cleanup.pm line 451.

Also I can't restore the account says that:

The “Account” restore module failed because of an error: Failed to create the account: (XID tk29gy) The domain “example.com” already exists in the userdata.

Can you help me?
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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1,272
313
Houston
Hello @Dimitrios_Koutsos

Most of the time this is a result of the account being incorrectly terminated leaving the userdata partially intact. Can you run the following then try to remove the account once more?

Code:
/usr/local/cpanel/bin/userdata_update
We also have a case open for this behavior CPANEL-24006, please let us know if what I suggested doesn't allow you to remove the account successfully.

Thanks!
 

Dimitrios_Koutsos

Registered
Feb 26, 2019
3
1
3
Athens
cPanel Access Level
Root Administrator
I try that command and in terminal and say that : Skipping cPanel user example. No main domain located in Apache configuration.
When I try to remove the account now say that example account was not completely removed (/var/cpanel/users/example)