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Unable to transfer account

Discussion in 'General Discussion' started by NLCJ, Dec 15, 2013.

  1. NLCJ

    NLCJ Member

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    Hello all,

    Yesterday when I was transferring an account somehow my WHM session expired causing the transfer to fail. As a result I am not able to transfer the account anymore since I keep getting the following message:
    When I enter the 'Terminate an account' section I do not see the user, manually removing the user using SSH does not work, nor using the /scripts/killacct function. Does anyone have any idea how to solve this?

    Thank you.
     
  2. quietFinn

    quietFinn Well-Known Member

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    Remove the database user using phpMyAdmin.
     
  3. NLCJ

    NLCJ Member

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    If you mean that I should remove the user from the database 'mysql' using phpMyAdmin of WHM; I have tried that (performed a search where the 'User' field equals the username) and unfortunately did not work.
     
  4. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    Please open a support ticket using the link in my signature. One of our technical analysts will take a look for you and help get this issue resolved.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    There is likely cached data for this account in one of the YAML files within:

    /var/cpanel/databases/

    You are welcome to remove that data manually, recreate the account, then terminating the account again before the next transfer attempt.

    Thank you.
     
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