Unable to transfer account

[NLCJ]

Hello all,

Yesterday when I was transferring an account somehow my WHM session expired causing the transfer to fail. As a result I am not able to transfer the account anymore since I keep getting the following message:

Account Creation Status: failed (Sorry, a database user with the name ... already exists.)

When I enter the 'Terminate an account' section I do not see the user, manually removing the user using SSH does not work, nor using the /scripts/killacct function. Does anyone have any idea how to solve this?

Thank you.

 

[quietFinn]

Remove the database user using phpMyAdmin.

 

[NLCJ]

Remove the database user using phpMyAdmin.

If you mean that I should remove the user from the database 'mysql' using phpMyAdmin of WHM; I have tried that (performed a search where the 'User' field equals the username) and unfortunately did not work.

 

[cPanelPeter]

Hello,

Please open a support ticket using the link in my signature. One of our technical analysts will take a look for you and help get this issue resolved.

 

[cPanelMichael]

Hello

There is likely cached data for this account in one of the YAML files within:

/var/cpanel/databases/

You are welcome to remove that data manually, recreate the account, then terminating the account again before the next transfer attempt.

Thank you.