NLCJ

Member
Sep 25, 2009
16
0
51
cPanel Access Level
Root Administrator
Hello all,

Yesterday when I was transferring an account somehow my WHM session expired causing the transfer to fail. As a result I am not able to transfer the account anymore since I keep getting the following message:
Account Creation Status: failed (Sorry, a database user with the name ... already exists.)
When I enter the 'Terminate an account' section I do not see the user, manually removing the user using SSH does not work, nor using the /scripts/killacct function. Does anyone have any idea how to solve this?

Thank you.
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
575
20
143
cPanel Access Level
Root Administrator
Twitter
Hello,

Please open a support ticket using the link in my signature. One of our technical analysts will take a look for you and help get this issue resolved.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
Hello :)

There is likely cached data for this account in one of the YAML files within:

/var/cpanel/databases/

You are welcome to remove that data manually, recreate the account, then terminating the account again before the next transfer attempt.

Thank you.