Unable to transfer account

NLCJ

Member
Sep 25, 2009
16
0
51
cPanel Access Level
Root Administrator
Hello all,

Yesterday when I was transferring an account somehow my WHM session expired causing the transfer to fail. As a result I am not able to transfer the account anymore since I keep getting the following message:
Account Creation Status: failed (Sorry, a database user with the name ... already exists.)
When I enter the 'Terminate an account' section I do not see the user, manually removing the user using SSH does not work, nor using the /scripts/killacct function. Does anyone have any idea how to solve this?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,236
463
Hello :)

There is likely cached data for this account in one of the YAML files within:

/var/cpanel/databases/

You are welcome to remove that data manually, recreate the account, then terminating the account again before the next transfer attempt.

Thank you.