Unable to Transfer accounts - preflight phase 0 failed

Chex

Registered
Apr 21, 2002
2
0
301
Hi

I am in the process of transferring accounts from old server A to new server B

I can use the WHM transfer tool to copy accounts from A to B and all is well.

However one account is having problems on B and I want to return it to A whilst it is being fixed.

When I use the transfer tool on A I get an error message that server B port 22 was not available. It is as I could SSH from A to B on port 22 with no problem. However using a different IP address for B I got further - the Transfer tool seemed to login as root to B but I got the following error instead

"The system failed to fetch information about the remote server in preflight phase 0, and returned the error: Failed to execute xxxxxxxx" (a long list of failed commends)

So I'm stuck now, it seems to be a WHM issue as a command line SSH works fine - does anybody have any suggestions?

A is running
CENTOS 5.8 x86_64 standard & WHM 11.44.1 (build 15)

B is running
CENTOS 6.5 x86_64 standard & WHM 11.44.1 (build 15)

Thanks

Robert
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello :)

Do you have any firewall rules enabled on either server? Does the issue persist if you temporarily disable the firewall on both servers?

Thank you.