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Unable to Transfer accounts - preflight phase 0 failed

Discussion in 'General Discussion' started by Chex, Aug 20, 2014.

  1. Chex

    Chex Registered

    Apr 21, 2002
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    I am in the process of transferring accounts from old server A to new server B

    I can use the WHM transfer tool to copy accounts from A to B and all is well.

    However one account is having problems on B and I want to return it to A whilst it is being fixed.

    When I use the transfer tool on A I get an error message that server B port 22 was not available. It is as I could SSH from A to B on port 22 with no problem. However using a different IP address for B I got further - the Transfer tool seemed to login as root to B but I got the following error instead

    "The system failed to fetch information about the remote server in preflight phase 0, and returned the error: Failed to execute xxxxxxxx" (a long list of failed commends)

    So I'm stuck now, it seems to be a WHM issue as a command line SSH works fine - does anybody have any suggestions?

    A is running
    CENTOS 5.8 x86_64 standard & WHM 11.44.1 (build 15)

    B is running
    CENTOS 6.5 x86_64 standard & WHM 11.44.1 (build 15)


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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    Do you have any firewall rules enabled on either server? Does the issue persist if you temporarily disable the firewall on both servers?

    Thank you.
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