Unable to Transfer Acct's from Ensim Server

Our Ensim servers don't accept root logins either so we entered the username and password in the transfer manager only to find that we got this error. We got it to work by taking out the root username and password (the entries on the bottom of the transfer form) and it worked *almost* perfectly.

We have since transferred about 100 accounts using the copy multiple accounts option. Here are some issues we've encoutered:

• Some databases didn't have permissions set properly on them. So while they were transferred we couldn't assign users to it until we backed it up, dropped it, and recreated it.

• Sub domains didn't transfer because we had to set them up with different usernames and password in our Ensim configuration

• Make sure the username and password matches for the user's account and his mysql account. Otherwise the DB won't transfer.

• Rackshack had trouble with bandwidth monitoring on our Ensim servers so I had to delete all access and error logs before transferring to reduce the size.

• Finally, make sure the Ensim users have unique 8 character usernames or CPanel won't transfer it - actually it will transfer it but die after the download. If the account is 500 MB or so you'll be plenty pissed when that happens after a lengthy download

These steps greatly reduced the pain level of the transfers. Hopefully CPanel will fix some of these issues. Especially the DB and username length problems.

Best,

NukleHeD