Unable to Update CPANEL (failed, exited with code 255 (signal = 0))

[joewirv]

Thanks for checking this.

I'm trying to update cpanel but am getting the below error, any pointers how to fix it? (note that i already checked several threads in the forum but none seen to offer a solution).

Among other things, I tried using the below code, upgraded the mysql to the latest version, as well as repaired the RPM database - without solving the problem.

/scripts/autorepair fix_duplicate_cpanel_rpms
/scripts/upcp --force

=> Log opened from cPanel Update (upcp) - Slave (28128) at Wed Apr  1 03:42:58 2020
[20200401.034258]   Detected cron=0 (SSH connection detected)
[20200401.034258]   1% complete
[20200401.034258]   Running Standardized hooks
[20200401.034258]   2% complete
[20200401.034258]   mtime on upcp is 1512516654 (Tue Dec  5 18:30:54 2017)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow (28138) at Wed Apr  1 03:42:58 2020
[20200401.034258]   Detected version '11.40.1.22' from version file.
[20200401.034258]   --force passed on command line. Upgrade will disregard update config settings.
[20200401.034258]   Using mirror '185.125.185.32' for host 'httpupdate.cpanel.net'.
[20200401.034258]   Target version set to '11.86.0.16'
[20200401.034258]   Switching to 11.86.0.16 to determine if we can reach that version without failure.
[20200401.034258]   Retrieving and staging /cpanelsync/11.86.0.16/cpanel/scripts/updatenow.static.bz2
[20200401.034258]   Using mirror '185.125.185.32' for host 'httpupdate.cpanel.net'.
[20200401.034259]   Set permissions on /usr/local/cpanel/scripts/updatenow.static-cpanelsync to 0700
=> Log closed Wed Apr  1 03:42:59 2020
[20200401.034259]   17% complete
[20200401.034259] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1585726978.log --force` failed, exited with code 255 (signal = 0)
=> Log closed Wed Apr  1 03:42:59 2020

 

[cPanelLauren]

That indicates that some portion of the update failed, there should be an error in the log higher up in the output that indicates what the error was specifically.

 

[joewirv]

thanks for the replay. the provided log is the entire log, it doesn't have anything else higher up

 

[cPanelLauren]

Hello,


The entirety of the log as found here? /var/cpanel/updatelogs/update.1585726978.log

If so then can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!

 

[joewirv]

i opened the log and it has only the text provided (nothing more)....the Support Ticket ID is: 93468721

 

[cPanelLauren]

I checked in on this ticket and part of this issue is a result of the version of cPanel you're using being end of like (11.40) our analysts were suggesting that you update prior to any further modifications being made - you wouldn't be able to move to the most recent version but they did provide you the steps to get to the LTS version which supports EA3